Guild Wars 2

I’ve really had no technical problems with GW2 up until the last release or so. Right about the time the update for Bazaar of the four winds was released I’ve been noticing that GW2 will run fine for a couple minutes and then suddenly goes to a black screen. The mouse cursor is still active, but the game itself stops responding. I can press ctrl-alt-del and get back to the desktop and the Windows host OS itself is acting fine. When I open Task Manager I see that the GW2 application is “not responding”. I can terminate GW2 and launch it again and it is fine for another few minutes before going to a black screen and hanging again.

In the course of troubleshooting what I’ve tried is:
1. Rebooting
2. Reinstalling current GeForce video drivers
3. Validating GeForce settings for FXAA are set to application-controlled

I don’t think it is a system overheat problem since the host OS is fine and only GW2 locks up. Out of curiosity is anyone else seeing a similar issue since the last update or two?

A few times when the screen goes black, the game comes back a moment later, but with reduced FPS. If I go to the character select screen and select my character again so that the map reloads, then FPS is back to normal again. (Until the next time the screen goes black for a moment.)

Since the very last patch I have the same issue, and it’s not the first time. It always happens due a kittenup from a new patch till it gets stealth fixed a couple days later.
This is some seriously lacking quality control.

Drivers are AMD, I sent the report via the client.

You should post your system specs. Also, you shouldn’t rule out overheating, it could still be the issue. So after you post your system specs, please post your system temps for GPU and CPU after running the game for a few minutes, hopefully just before or around the time the screen goes black.

FYI jamais, in-game reports aren’t responded to. If you need help, please post your system specs also.

Kyllaa.1385:

FYI jamais, in-game reports aren’t responded to.

I don’t expect a response, I expect a fix.

Unfortunately I dont think you will get one any time soon. This issue has been posted in about 15 other topics on this forum and have simply been ignored and allowed to slip down the thread pages. Been having the same issue as you and many others for over a month now. I’ve sort of come to terms with it as I have a Solid State drive which means I can reboot faster but it is still really fustrating when fighting a boss and it crashes because it means you loose your loot. Also the suggested help they’ve posted on here I’ve tried over and over again with no success…

Thanks all. It sounds like I’m not alone with this issue. In my first post I mentioned that the GW2 app would be not responding, but after observing the problem for the past couple days I need to say that has been the more rare scenario. The more common scenario is where the black screen appears, and then about 7 seconds later the game comes back but running at reduced FPS and rather choppy. If I reload the map, the FPS is back to normal. It’s almost like the video driver stops and recovers itself, although I’m not seeing any indication of that in the Windows event logs. And also if the video driver was bad, I’m curious why this problem only started with the last game update or two.

I was wrong about the event viewer. I must have been overlooking it earlier. After the last black screen I checked the event viewer immediately and saw this:
“Display driver nvlddmkm stopped responding and has successfully recovered.”

On another thread related to this topic I saw someone recommend changing the Reflections setting under the GW2 graphics option. I had previously had my Reflections set to “All”. I changed it to “Terrain & Sky” and I haven’t seen the black screen and video driver stop/recovery since then. I’ll keep an eye on it in the days to come, but this may have proven to be a workaround for now.