Cant download the game

Cant download the game

in Account & Technical Support

Posted by: badbutcher.1523

badbutcher.1523

I was unable to start the game at all it just sat on the main screen saying download 0 kb/s and it never moved. So i reinstall the game to see if it will be fixed but now i cant even do that.
Any ideas why?

Cant download the game

in Account & Technical Support

Posted by: StinVec.3621

StinVec.3621

It sounds like you need to configure your Windows UAC to permit the game to contact the update server.

The easiest way is to:

Run As Admin

  • Close your game completely.
  • Right-click your GW2 game shortcut and click on “Properties”.
  • On the “Compatibility” tab, check/enable the box for your game to “Run As Administrator”.
  • Hit OK after making sure this setting is enabled.
  • Re-launch your game with this game shortcut and see if the issue persists.

Otherwise, if the issue persists then you may want to make sure your Gw2.exe is permitted access to the internet in your anti-virus and firewall programs. However, I believe the UAC configuring via Run As Admin should solve the issue.

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Cant download the game

in Account & Technical Support

Posted by: darkkiller.5316

darkkiller.5316

and what if that doesnt work?

Cant download the game

in Account & Technical Support

Posted by: darkkiller.5316

darkkiller.5316

i pull up my task manager and it says that gw2 is running but i cant check the download status and when i scroll over it on the menu bar it shows a blue screen but i still cant click it any suggestions?

Cant download the game

in Account & Technical Support

Posted by: badbutcher.1523

badbutcher.1523

still cant start the game sometimes in runs and sometimes in does not