Client doesn't download game

Client doesn't download game

in Account & Technical Support

Posted by: spartan.5981

spartan.5981

Hi, I am having an issue with the client, I am running Windows 7 32-bit, no video card, an Intel Core 2 6400 @ 2.13 GHz Processor, 200 GB hard Drive, 4 GB RAM.

I just bought an Asus Radeon HD 7750 video card and was trying to get the game downloaded before it got here.

When I start the client, it brings up downloading 10,700 KB, something around there, closes, then brings it up again saying 0 KB (0KB/sec) then closes, it does not download the game.

Could this be because I do not have the video card installed yet? Everything else meets the requirements.

Client doesn't download game

in Account & Technical Support

Posted by: StinVec.3621

StinVec.3621

It sounds like your UAC is not configured properly or some files cannot be modified while it attempts to update.

  • Close your game completely.
  • Ensure your game is set to Run As Administrator in the shortcut’s Properties > Compatibility tab.
  • Ensure the ‘Read Only’ attribute is not set in the right-click > Properties for Gw2.exe, Gw2.tmp and Gw2.dat files in the installation directory.
  • Then re-launch and see if it will advance to the login and update screen.

Also, you have 4gig of RAM, but are using a 32-bit Windows. 32-bit Windows cannot detect and use more than 3.5gig RAM. To use any additional RAM above 3.5gig you need to update to Windows 64-bit.

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