Client download stuck at 0kb/sec

Client download stuck at 0kb/sec

in Account & Technical Support

Posted by: RangerOne.9102

RangerOne.9102

Ok been playing the game since release but today game would not work so tried the repair tool that would not work so uninstalled and tried to reinstall via DVD/CD and by downloading the client which took ages!

Then when client activated it says downloading about 768k it does this fast right up to 20k then slows to a crawl to 0 then just sits there and does nothing.

I have tried doing with anti virus and firewall off and run under admin and compatibility modes I am now stuck?

Any help will be great, I don’t even know why it stopped playing in the first place???

All the best.

Client download stuck at 0kb/sec

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Ah, I’ve seen this one before! Let me see if this helps you:

First thing we’d suggest is:

  • Locate and delete your local.dat file which is located in your Documents > Guild Wars 2 folder.
  • Reboot your computer and launch Guild Wars 2 again.
  • After seeing the “1 file remaining” message, a secondary protocol should kick in to download the file from the backup system. This usually takes about 10 minutes.

However, if you completely reinstalled the game, I would think your dat file was replaced. Could try that, anyway, or try this odd trick and see if it helps:

  • Change the language for the launcher (top right-hand corner) to another language (other than the one currently set) to see if the download completes.
  • If it does, once the download completes, you should be able to change the launcher back to your original language and log in and play again.

Failing that, I’d suggest you submit a ticket and see if a TS agent has other suggestions.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Client download stuck at 0kb/sec

in Account & Technical Support

Posted by: RangerOne.9102

RangerOne.9102

Gaile,

I tried deleting the local.dat and rebooted no luck. (Note that is the only file in that folder)

I cant change the language as the launcher does not get that far for me to do it, all I have is the initial screen when you first install the game it says 768k which stays on the screen with the download going from ?? to 0k then it just sits there.

Client download stuck at 0kb/sec

in Account & Technical Support

Posted by: RangerOne.9102

RangerOne.9102

Well last night before popping to bed I had an idea, I checked my event viewer in windows and found that I was getting DNS errors, so I changed my routers DNS addresses from Googles to my ISP and then it all started to work

But its still a bit flaky dropping to 0kb/s but that may be because the servers are busy, I will report back a bit later with some more info.

Hope this helps somebody else.

Client download stuck at 0kb/sec

in Account & Technical Support

Posted by: RangerOne.9102

RangerOne.9102

Ok at the moment I have 264, 000 files to go and the download is intermittent with bursts of 280kb/s for a while then down to 0kb/s sometimes it wakes up again and does some more others it just sits there.

I tried changing the language as you suggested but nothing.

At this rate I will never play GW2 again because as soon as this is done 5 more patches would have been released!

Any more ideas