Guild Wars 2

I recently got a hard copy of guildwars 2 and have been trying to install it. I had to fight with the disk to get them to install the game and now I’m downloading the updates but after a few minutes my KB/sec drops to 0.00 and nothing happens. I have restarted the computer, tried run as admin, allowed it through firewall, and still keeps bottoming out to 0.00 after a few minutes. If it helps it started happening when I got to 112,577 files left to download.
Does anyone know anything that can help me ?

It finally come up saying Connection error(s) detected, retrying..

It may be your antivirus disable it or add the installer to the exception list.

I added it to the exception list and it downloaded 480mb but went to 0.00 again. I tried to restart it again and it is going to 0.00 at the 10mb mark again

I did the game advisor test and included it in this post.

The game advisor just let you know if your PC can handle the game, not help with a connection issue turn of the firewall in window and router.