Error Code 26:11:5:506

Error Code 26:11:5:506

in Account & Technical Support

Posted by: Serinxandar.5918

Serinxandar.5918

Every time that I try to login to the game I recieve this error code and a message that says, “Login Failed. Please try again.” I have tried restarting the game, reinstalling the game, and I have made sure that there are no problems with the network on my end. I have had this problem ever since I bought this game 3 weeks ago. Please help. thanks.

Update: I just tried Installing on a different computer and the same thing happened. could this be a problem specific to my account or the copy of the game that I have?

(edited by Serinxandar.5918)

Error Code 26:11:5:506

in Account & Technical Support

Posted by: PastorJoel.4590

PastorJoel.4590

i have the same problem

Error Code 26:11:5:506

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Next

Hi Serinxandar – The issue you are reporting may be due to the Guild Wars 2 ports being blocked. To check this, please try the following:

1. Navigate to your Guild Wars 2 folder.
2. Right-click on “Gw2.exe” and select “Create Shortcut.”
3. Right-click on “Gw2.exe – Shortcut” and select “Rename.”
4. Rename this file to “Guild Wars 2 Diagnostic.”
5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”
6. Locate the “Target” line and add the following to the end " -diag"
Your target line should look like this: “C:\Games\Guild Wars 2\Gw2.exe” -diag
7. Click OK to save your changes.
8. Open “Guild Wars 2 Diagnostic” to start the test.

Once completed, please click “View Results” and save the results to a text file on your desktop. Once saved, I’d like for you to attach this report to the thread by clicking “More posting & formatting options…”

(edited by Ashley Segovia.8276)

Error Code 26:11:5:506

in Account & Technical Support

Posted by: Serinxandar.5918

Serinxandar.5918

ok I did what you said and here are the results.

Error Code 26:11:5:506

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Hey there Serinxandar – Looks like I found your problem:

================ = Checking server connectivity ================
Section completed in 0.00 seconds

Diag.ArenaNetworks.com
64.25.39.21:80 – connect succeeded
206.127.158.31:80 – connect succeeded
206.127.158.31:6112 – connect failed
64.25.39.21:6112 – connect failed

Section completed in 1.17 seconds

AssetCDN.101.ArenaNetworks.com
63.238.2.208:80 – connect succeeded
63.238.2.225:80 – connect succeeded

Section completed in 0.11 seconds

Auth1.101.ArenaNetworks.com
64.25.38.54:6112 – connect failed
64.25.38.172:6112 – connect failed
64.25.38.51:6112 – connect failed
64.25.38.171:6112 – connect failed
64.25.38.72:6112 – connect failed

Section completed in 1.01 seconds

Auth2.101.ArenaNetworks.com
206.127.146.73:6112 – connect failed
206.127.159.108:6112 – connect failed
206.127.159.107:6112 – connect failed
206.127.159.77:6112 – connect failed
206.127.146.74:6112 – connect failed
206.127.159.109:6112 – connect failed

Section completed in 1.03 seconds

CliGate.101.NCPlatform.net
64.25.40.116:6112 – connect failed
64.25.40.121:6112 – connect failed
64.25.40.122:6112 – connect failed
64.25.40.119:6112 – connect failed
64.25.40.117:6112 – connect failed
64.25.40.120:6112 – connect failed
64.25.40.118:6112 – connect failed

Section completed in 1.08 seconds

Port 6112 appears to be blocked. Guild Wars 2 requires TCP ports 80, 443, 6112 and port 6600 be fully unrestricted and accessible, both inbound and outbound. If you are connecting to Guild Wars 2 while on a campus, military, or business network, please check with your network’s administrator to verify that these ports are fully opened and unrestricted. If you are on a home Local Area Network (LAN), you will want to make sure that your network’s hardware is properly configured.

You should be able to find out information about your router by reviewing your owner’s manual or by visiting the manufacturer’s website. Here are website links for several network hardware manufacturers:

D-Link®: http://support.dlink.com/
Linksys®: http://www.linksysbycisco.com/US/en/support
NETGEAR®: http://kb.netgear.com/app/home
Belkin®: http://www.belkin.com/support/

For further information about opening ports or port forwarding, you can visit the following website: http://www.portforward.com/

Just a note: this site is not affiliated with or supported by NCSOFT or ArenaNet.

Error Code 26:11:5:506

in Account & Technical Support

Posted by: Serinxandar.5918

Serinxandar.5918

I was able to find the problem. My router had that port being used for something else. So i was able to delete that protocol, and now the game is working.

Thank you so much for your help!