I’ve been getting frequent game crashes (and sending the reports in to ArenaNet) for a while now. It’s always a c000005 error caused by GW2.exe, module nvd3dum.dll. I’ve seen suggestions about repairing the installation and changing it from fullscreen to window mode, but neither of these have helped me.
System Information
—————————
Time of this report: 3/17/2014, 13:50:39
Machine name: -PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: English (Regional Setting: English)
System Manufacturer: To be filled by O.E.M.
System Model: To be filled by O.E.M.
BIOS: BIOS Date: 01/11/13 15:57:45 Ver: 04.06.05
Processor: AMD FX™-8150 Eight-Core Processor (8 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16236MB RAM
Page File: 7741MB used, 24729MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
I’d advise starting with a clean installation of your video card drivers since the fault module “nvd3dum.dll” does point to video card drivers. You may also want to consider updating your motherboard drivers as well.
This is actually a problem that both an officer in my guild and my wife have been experiencing for a while now, ever since the latest patch (3-4). We have tried just about everything we can think of collaboratively and nothing seems to be helping. Today we are going to try to do a complete wipe and reinstall of the GW2 client and see if that fixes the problem.
I have the same issue unfortunately. 3 times I would receive an error with GW2.exe – then I would submit the report. Afterwards the pc would restart on it’s own. All my drivers are up to date. I will try a reinstall as well. Hope it works out for you!
I had a similar error sometimes, and one issue was having Mumble open when I started the game. I’ve no idea why, but I had to start the game and then start Mumble. So if you have some other program up, esp Mumble, try closing it.
After the recent update (which was last night), I am experience many crashes to the point it is unplayable. Before the update, the gameplay was awesome with good quality settings.
After the recent update (which was last night), I am experience many crashes to the point it is unplayable. Before the update, the gameplay was awesome with good quality settings.
Please let us know if there’s a solution or an update needed.
Thank you.
Honorz
I’d check the dedicated Mac forum if I were you, there’s a ton of people there who are discussing it, including a post by a mod who has explained what’s happening.
I posted here about this ongoing issue with most of our Guild members. https://forum-en.gw2archive.eu/forum/support/bugs/Continue-Crash/3778262
This has been an issue since a few months after release for them. Even newer members have had this issue. Most have simply given up on the client ever getting repaired.
They have tried quite a few methods to get it to work again. It has become frustrating and more members have been effected as each patch comes out. I was able to repair mine, but I would hope that not everyone should have to be able to code to play a this game.
“Look like the innocent flower, but be the Obaba under’t.”
sorry to hijacked this thread but i am having the same problem. Crash all the time and gave me the blue screen error.
Attached are my crash log, it would be appreciated if someone could take a look and give me some light on what should i be doing to fix this problem.
Thanks
Sorry to reply in your thread but I am having the exact same problem since the recent patch. I’m using GTX 780’s in SLI on Windows 8.1 – Before the patch everything worked fine, now the game crashes after 5-10 minutes of game play. I get the NVIDIA Dll stopped working problem and the game crashes etc
Glad to hear it is not just me. This also occurs for me since last patch. Usually happens when I am in a big fight in WvW -where I am 99% of my time here.
I have no idea what the error message is because I am so busy force quitting the box that will not even send the report without locking up and then force quitting the game to try to get back into the fight hoping not to see a queue.
Also saw this crash yesterday in the middle of a world boss encounter – pretty annoying one as i missed the boss due to that crash and even got into overflow. That crash never happened before the last update or two (i guess the 18th mar update messed something).
As some of my guild members says (who also encounter that crash a few times per day) – it happens only around a big amount of players – mostly on world bosses and in WvW when massive combat rolling.
A wild guess – It might be an OS/videocard-related issue as most of people seems to have Win 8 and NVIDIA video cards (at least 3 posts in this topic says about 780-series NVIDIA video cards).
I am using Asus G750JH with:
Windows 8 (not 8.1)
NVIDIA GeForce GTX 780M (with latest drivers installed)
Intel® Core™ i7 4700HQ Processor
I have crash issues in wvw, where lots of ppl fight. First I thinked it was memory issue, bc client crashed after about 1h of play, after full night memory test with no errors my eyes start to turn Nvidia when reading this thread. Could be that gw fails to dumb video memory and fills it to crash…. Who knows.
My pc, intel 4770k, nvidia 780 and 16 g memory.
Tho after patch I have seen 1sec freezes now and then when it finally crashes.
Victory Hunter [Guardian] -The Bifrost- I -The Juggernaut- I -Kraitkin- -Kamohoali’i Kotaki-
Leader of Kalevala [Kale]
WvW guild of Far Shiverpeaks
I was having the same issue, where I’d be playing and then suddenly the monitor would go black. I could still talk on TS for a few minutes but then the computer would restart. Checking the event logs directly have coming back I found problems with Nvidia related items. I had all the updated drivers on my Windows 8 machine (16gb ram, 570gtx video card) but I still thought it was Nvidia. I disabled services but still had the problem.
I then decided last weekend to reimage the computer. I did this and upgraded to Windows 8.1. I got all the latest and greatest drivers and all was well from Friday until this morning. This morning it happened again. The only thing I didn’t install from scratch was GW2. I moved it from another drive and created a shortcut and all worked fine.
I truly don’t wish to download the entire game again but I will if that is what it takes.
First time ever, I blue screened while at the Mystic Forge. Full memory dump, only thing running was GW2. i5 quad core, running Win 7, 8 GB of DDR5 and a radeon 7850 MSI TwinFrozr video card.
This is after running the patch build from March 24th…..
I have been having this same issue occurring but it has an odd feature about it. It mainly seems to happen now when I am in a Fractal. When it does happen my screen will go black or pink (or a blend) and while I can still hear the action and voices in TeamSpeak I am not able to see the action or speak back to my team.
If I let it sit my computer will reboot on its own. I then restart the computer and get back into the game (dead of course) and within about 10 minutes it will happen again. From that point on though it seems to be fine.
As I may have mentioned earlier, my computer has a fresh image on it and is on Windows 8.1, I have a GTX570 graphics card with all updated drivers. This only happens to me while I am in game. I have not had it happen at all outside of the game. My computer is on almost always as I need to access it from work through RDP.
I know that there isn’t really enough information to go on to have any reasonable chance at troubleshooting this but I thought others might be having this issue as well. I’ll continue on and let someone else be the person to set up the Fractal.
I am glad to find out I am not alone on this…
The game worked perfectly for me, until some weeks ago. I now get this “nVidia drivers stopped working” error, mostly just in WvW. The odd thing is that GW2 seems the only game I have issues with atm. I tried pretty much everything, from erasing and re-installing the drivers, to monitoring and lowering the GPU temperature, to change the graphics settings in game, but nothing seems to work. I seriously think ArenaNet should look more carefully into this, because the crashes are random, hit hard and are making the game borderline unplayable for many customers…
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I did the clean installation and I have not crashed at all today. On the other hand, Skyrim is now unplayable because half the screen now gets covered in a pitch black fog. I am sure I can figure it out but I am just happy that I don’t crashed in gw2 anymore. At least not today.
EDIT: I just received the Exception: c0000005 Error lol so forget what I just said.
Having the same issue as well. Most often happens while in WvW, but has happened at least once while not (was in divinities reach) I have deleted and reinstalled the graphics drivers as well, and generally run the game on the lowest settings possible while in WvW (just to save myself slowdown, card can handle the game on higher settings) and am still getting the issue 2-3 times a night while in WvW.
i got sistem freeze after 30 seconds today i restarted pc and again 30 seconds, last night i played 2 h and then freze again win 8.1 Sapphire AMD Radeon HD 7950 OC Vapor-X dont think its nvidia related, played aion for 2.5 years and never happened there or any other game program etc
Add me to the list. >.<
Now at the point where the game is crashing every time I log in within 5 mins sometimes 30seconds or so, usually requiring a hard restart. So I have an Nvidia GeForce GT 520m and I have changed and tested performance settings as well as updated driver. I’m finding this particularly annoying because in addition to the crashes no one seems to know what’s actually happening. Searching around a lot of Nvidia users have been having major crashes,
- some suggest overheating issues, and advice upping the fan(s)
-others suggest driver bugs, advising rolling back to certain drivers.
-voltage has been added, along with over-clocking and under-clocking.
Also I just started using Soluto (a general computer management program) and it reported Realtek HD audio as the crashes. So I’m probably just going to have to wait on my ticket.
It was actually good for a couple days but then last night it happened once and then again this morning, twice. This is what I know:
Nvidia GTX570 graphics card (no modifications, latest drivers)
Windows 8.1 (updated)
Screen goes off color(yellow or pink then to black)
Computer may restart on its own or I will have to reset. No keyboard or mouse function. Can still hear game.
Event logs show no errors or warnings before the computer shuts down or is reset.
Only happens when in game (to be fair I am in the game more than I am in anything else)
This is a fresh image on the computer.
I just wish it would give me an error code or something in the event logs so I have something to work with. John.8507, can you provide a link to where Anet mentions the autoclocking and CPU turbo boosting? I haven’t heard of this before. Though now I’ll probably start digging in that direction.
Ok from what I have been reading this is not a problem with the game nor is it limited to just Nvidia as this happens with ATI as well. The actual problem is the Operating System (Win Vista, 7, 8…) and a thing called the TDR (Timeout Detection and Recovery). (for more info on how it works http://msdn.microsoft.com/en-us/library/windows/hardware/ff570087(v=vs.85).aspx)
I had already opened up my machine and went through a can of air to blow out any and all dust that had built up. My video card looks fresh out of the box. Then I got the error 3 times last night. So today I found the following article (https://forums.geforce.com/default/topic/503962/tdr-fix-here-for-nvidia-driver-crashing-randomly-in-firefox/) and I made the changes listed. I haven’t had a chance to test this out yet but I will definitly do so tonight.
If you are not comfortable working in the registry, find someone who is. The registry is unforgiving and you could totally screw up your system if you do the wrong things. I’ll report back if this works for me or not.
Well I played for about an hour without issue. Exited the game. Came back later and within 20 minutes, I got the pink screen of death. I wasn’t even doing anything graphic intensive. This is incredibly frustrating. It is nearly to the point of being unplayable. I may have to set this game aside for a few months and get into something else for a while. I heard there is this big yellow thing in the sky that is pretty enjoyable this time of year.
I removed the changes I made earlier. I am now unable to play the game for more than 20 seconds after I login. I am uninstalling the game and trying a fresh download. If that doesn’t work I guess I’ll have to find something else to play.
“The actual problem is the Operating System (Win Vista, 7, 8…) and a thing called the TDR (Timeout Detection and Recovery).”
Actually, no – that isn’t the problem, provided the hardware is working properly.
TDR is there just to attempt to recover from GPU problems that should not even exist. A properly working GPU and drivers should never take 2 seconds or longer to respond. If it does, it usually indicates a hardware problem.
Have you checked your CPU and GPU temperatures? If not, you can use Hardware Monitor to do so:
Well I know it isn’t an overheating issue. All my monitors log as fine but even still this happens moments after a logging in to the game after a fresh boot.
So in a fit of frustration I tried swapping in an older video card and that presented me with some power supply problems where the computer would spontaneously reboot or shut down. So off to the store I go and pick up a new power supply. I hook it up with my primary graphics card and get the problem again. I then wipe the machine clean and reinstall windows 8. I still go the problem. So I dropped my settings once again to best performance and I am able to play longer than 20 seconds.
That is not to say that is the cure as I have set my settings down there before and got the same results. I wasn’t quite ready to rebuild my machine yet. Usually every 3-4 years I’ll rebuild a machine but it has barely been 2.5 years now.
is April 22 and New small update d/l today and you guessed it my comp is again crashing again running amd 6970… was doing this couple weeks ago after small update then they seemed to fix it and now it happening again after another small update….c’mon Anet This is getting so Frustrating comp just shuts down and restarts…all temps r good and only happens on gw2…why didn’t they just leave it alone………
I was able to fix my problem by downclocking my GTX 780’s – It would appear that when my GTX 780’s entered their “GPU Boost” mode (increases their clock speed from 1.0GHz to 1.1GHz) they became unstable in GW2 causing the game to freeze up while the NVIDIA driver stopped working and recovered.
I was able to replicate this after playing for a few seconds to a few minutes every single time while the Boost Clock was active. When I disabled it, I had no crashing at all and was able to play for hours without a single hiccup.
I know this may not (and probably wont) solve many of your problems but it solved mine. My GPU’s were stable in every other single game I played with Boost active but in GW2 it would appear that it is not in-fact stable.
I’m using EVGA cards which come pre-overclocked and it would appear their pre-overclocked settings are just not quite stable enough.
“I was able to fix my problem by downclocking my GTX 780’s – It would appear that when my GTX 780’s entered their “GPU Boost” mode (increases their clock speed from 1.0GHz to 1.1GHz) they became unstable in GW2 causing the game to freeze up while the NVIDIA driver stopped working and recovered.”
Wait…so you’re saying that when the GPU’s get overclocked – it causes stability problems?
Maybe I’ll start suggesting that people try turning off their GPU (factory) overclocks as a test…oh wait…
Seriously though, I’m glad you found the issue and resolved it.
I found that with AMD 14.4 Release (NOT BETA) drivers, MSI Afterburner now crashes GW2.
If you run Afterburner before loading GW2, it seems that eventually you will crash ( so far the window is 30mins to 2hours with a RNG in there). If you load GW2 then start Afterburner, it never crashes (Not in a 12hour test anyway).
I was able to fix my problem by downclocking my GTX 780’s – It would appear that when my GTX 780’s entered their “GPU Boost” mode (increases their clock speed from 1.0GHz to 1.1GHz) they became unstable in GW2 causing the game to freeze up while the NVIDIA driver stopped working and recovered.
I was able to replicate this after playing for a few seconds to a few minutes every single time while the Boost Clock was active. When I disabled it, I had no crashing at all and was able to play for hours without a single hiccup.
I know this may not (and probably wont) solve many of your problems but it solved mine. My GPU’s were stable in every other single game I played with Boost active but in GW2 it would appear that it is not in-fact stable.
I’m using EVGA cards which come pre-overclocked and it would appear their pre-overclocked settings are just not quite stable enough.
Hope this helps someone.
Your explanation makes sense and I REALLY hope your solution applies to many others who are affected by this.
Now, since I am in a similar situation and I have the same problem, my simple question is: how did you do it? I cannot find a clear option for that in nVidia control panel so I guess you used third party software to manage the video card settings…
I am sure this is a quite noobish question, but nonetheless I guess I am not the only one who would take benefit for a clearer explanation.
Many thanks in advance…
- Guild Wars 2 Roleplayers Community
Piken Square – EU Unofficial RP server
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I was able to fix my problem by downclocking my GTX 780’s – It would appear that when my GTX 780’s entered their “GPU Boost” mode (increases their clock speed from 1.0GHz to 1.1GHz) they became unstable in GW2 causing the game to freeze up while the NVIDIA driver stopped working and recovered.
I was able to replicate this after playing for a few seconds to a few minutes every single time while the Boost Clock was active. When I disabled it, I had no crashing at all and was able to play for hours without a single hiccup.
I know this may not (and probably wont) solve many of your problems but it solved mine. My GPU’s were stable in every other single game I played with Boost active but in GW2 it would appear that it is not in-fact stable.
I’m using EVGA cards which come pre-overclocked and it would appear their pre-overclocked settings are just not quite stable enough.
Hope this helps someone.
Your explanation makes sense and I REALLY hope your solution applies to many others who are affected by this.
Now, since I am in a similar situation and I have the same problem, my simple question is: how did you do it? I cannot find a clear option for that in nVidia control panel so I guess you used third party software to manage the video card settings…
I am sure this is a quite noobish question, but nonetheless I guess I am not the only one who would take benefit for a clearer explanation.
Many thanks in advance…
Hello Alesthes, sorry for the late reply I only just checked the forums just now.
I used a program called EVGA Precision X available from EVGA’s website: http://www.evga.com/precision/ The program is free but you’ll need to signup to their website for the download link to function.
When you first start the program you will see two sliders near the centre called “GPU CLOCK OFFSET” and “MEM CLOCK OFFSET” – Simply slide these all the way to the left. This will make them say something like -30 MHz or whichever amount your GPU Boost is.
Once you’ve done this, make sure you tick the “Start Up” label on the left which will make sure these settings are applied when Windows starts up and of course hit Apply in the bottom right to make the settings affective.
I just also wanted to note, I’ve played about 8 hours of Guild Wars since my post here three days ago and not had a single crash in that time so I think for me the GPU Boost was unstable on my GTX 780’s and disabling it has completely solved my problem.
I was able to fix my problem by downclocking my GTX 780’s – It would appear that when my GTX 780’s entered their “GPU Boost” mode (increases their clock speed from 1.0GHz to 1.1GHz) they became unstable in GW2 causing the game to freeze up while the NVIDIA driver stopped working and recovered.
I was able to replicate this after playing for a few seconds to a few minutes every single time while the Boost Clock was active. When I disabled it, I had no crashing at all and was able to play for hours without a single hiccup.
I know this may not (and probably wont) solve many of your problems but it solved mine. My GPU’s were stable in every other single game I played with Boost active but in GW2 it would appear that it is not in-fact stable.
I’m using EVGA cards which come pre-overclocked and it would appear their pre-overclocked settings are just not quite stable enough.
Hope this helps someone.
Your explanation makes sense and I REALLY hope your solution applies to many others who are affected by this.
Now, since I am in a similar situation and I have the same problem, my simple question is: how did you do it? I cannot find a clear option for that in nVidia control panel so I guess you used third party software to manage the video card settings…
I am sure this is a quite noobish question, but nonetheless I guess I am not the only one who would take benefit for a clearer explanation.
Many thanks in advance…
Hello Alesthes, sorry for the late reply I only just checked the forums just now.
I used a program called EVGA Precision X available from EVGA’s website: http://www.evga.com/precision/ The program is free but you’ll need to signup to their website for the download link to function.
When you first start the program you will see two sliders near the centre called “GPU CLOCK OFFSET” and “MEM CLOCK OFFSET” – Simply slide these all the way to the left. This will make them say something like -30 MHz or whichever amount your GPU Boost is.
Once you’ve done this, make sure you tick the “Start Up” label on the left which will make sure these settings are applied when Windows starts up and of course hit Apply in the bottom right to make the settings affective.
I just also wanted to note, I’ve played about 8 hours of Guild Wars since my post here three days ago and not had a single crash in that time so I think for me the GPU Boost was unstable on my GTX 780’s and disabling it has completely solved my problem.
Many thanks! I am going to try this out asap. I really hope it works for me as well, but the explanation makes already a lot of sense…
I hope this can help many others in the same situation (and hopefully ArenaNet to focus on a more permanent and effective solution…).
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Piken Square – EU Unofficial RP server
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Just a quick post to confirm that since I applied Pri solution reported above I never had a single crash. It is basically giving me back a perfectly running GW2 experience!
I think it is worthy of note that even though the solution basically implies some degree of underclocking to the video card, my overall framerate and visual experience wasn’t much affected. I run everything around max settings and the framerate stays around 60 fps. This leads me to think that pushing so heavily on the GPU boost doesn’t improve the performance much and at the same time it affects very badly the stability of the GPU itself.
I sincerely hope ArenaNet will look into this, since the problem is very heavy, to the point of making the game almost unplayable for many players, and some kind of fix is definitely at hand.
- Guild Wars 2 Roleplayers Community
Piken Square – EU Unofficial RP server
Tarnished Coast – US Unofficial RP server
Just a quick post to confirm that since I applied Pri solution reported above I never had a single crash. It is basically giving me back a perfectly running GW2 experience!
I think it is worthy of note that even though the solution basically implies some degree of underclocking to the video card, my overall framerate and visual experience wasn’t much affected. I run everything around max settings and the framerate stays around 60 fps. This leads me to think that pushing so heavily on the GPU boost doesn’t improve the performance much and at the same time it affects very badly the stability of the GPU itself.
I sincerely hope ArenaNet will look into this, since the problem is very heavy, to the point of making the game almost unplayable for many players, and some kind of fix is definitely at hand.
I think anet cannot do a thing about this,its in nvidia’s hands.And like pri said,probably related to the gpu boost function.Im running 2x 560 GTX in sli ( oldies but still doing great ) having no gpu boost on these cards and i never actually crash at all.
Just a quick post to confirm that since I applied Pri solution reported above I never had a single crash. It is basically giving me back a perfectly running GW2 experience!
I think it is worthy of note that even though the solution basically implies some degree of underclocking to the video card, my overall framerate and visual experience wasn’t much affected. I run everything around max settings and the framerate stays around 60 fps. This leads me to think that pushing so heavily on the GPU boost doesn’t improve the performance much and at the same time it affects very badly the stability of the GPU itself.
I sincerely hope ArenaNet will look into this, since the problem is very heavy, to the point of making the game almost unplayable for many players, and some kind of fix is definitely at hand.
I think anet cannot do a thing about this,its in nvidia’s hands.And like pri said,probably related to the gpu boost function.Im running 2x 560 GTX in sli ( oldies but still doing great ) having no gpu boost on these cards and i never actually crash at all.
You are correct, a lot is in the end of nVidia, but since these crashes for me happen almost exclusively in GW2 and they began when ArenaNet pushed the optimization of the game towards a stronger usage of the GPU over the CPU, I still think they can do something about it. Looking at the minimal change in performance in the game I had after this underclocking, I wonder to what extent they are pushing the GPU too much for little result, with the side effect of causing this instability.
So, yeah, for the most part is probably nVidia’s fault, and we can hope in better drivers releases in the future, but I think ArenaNet should consider this factor in the optimization of their game.
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