GW2 installation HELP!

GW2 installation HELP!

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Posted by: TarynW.9436

TarynW.9436

So when i go to download gw2 it stops at 10236kb and then a window pops up saying

“A serious error has occurred that prevents program from continuing to run. ect

Then i goto details and it comes up with this: (i have the right specification’s for my laptoop )

—> Crash <—
Assertion: Unable to execute patch file ‘C:\Users\Asus\AppData\Local\Temp\Gw2.tmp’
File: ..\..\..\Engine\Patch\Patch.cpp(321)
App: Gw2.exe
Pid: 5008
Cmdline: -allowInstall
BaseAddr: 00400000
ProgramId: 101
Build: 14816
When: 2012-11-05T03:39:39Z 2012-11-04T19:39:39-08:00
Uptime: 0 days 0:00:22
Flags: 0

—> System <—
Name: TARYN-WERETA
IpAddr: 10.0.0.26 5.32.117.190
Processors: 8 [GenuineIntel:6:10:7]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 13178MB/16289MB 80%
Paged: 28632MB/32576MB 87%
Virtual: 3154MB/ 4095MB 77%
Load: 19%
CommitTotal: 3944MB
CommitLimit: 32576MB
CommitPeak: 5472MB
SystemCache: 6961MB
HandleCount: 28483
ProcessCount: 115
ThreadCount: 1137

—> Process Memory <—
Private: 798MB
WorkingSet: 96MB
PeakWorkingSet: 108MB
PageFaults: 372108

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> PatchExeThread Thread 0xd74 <—

AND then a hole bunch of code

Please help me. i realy want to play this game… : (

GW2 installation HELP!

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Posted by: kirito.4138

kirito.4138

try installing as an administrator mode. Right click and run as admin.

http://www.twitch.tv/kirito4138
The only exclusive skyhammer stream

GW2 installation HELP!

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Posted by: TarynW.9436

TarynW.9436

@kirito.4138 nope tried that

GW2 installation HELP!

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Posted by: Amra.6028

Amra.6028

Try installing the MS Visual C++ redist packages, DotNET crap etc, all windows updates and whatever you can get.

GW2 installation HELP!

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Posted by: Amarinth.8534

Amarinth.8534

Try going to this location: C:\Users\Asus\AppData\Local\Temp\ and deleting the GW2.tmp file you find there and then running the launcher again. Does it get any further this time?

If not, then the problem might not be with the patch file but rather the location of the file you’re trying to apply it to, aka the place where GW2.exe (the launcher/game executable) is installed. If this is in Program Files or Program Files (x86), try moving / installing it somewhere else, or try turning off UAC (User Account Control), because windows permissions might be interfering.

Another possibility is that it’s your antivirus interfering. Which one are you using?

GW2 installation HELP!

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Posted by: TarynW.9436

TarynW.9436

@Amra: i all ready have them
@amarinth i did everything and nothing

GW2 installation HELP!

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Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi Taryn – This error looks like it’s due to the fact that you’re trying to install from the temp directory. The easiest way to resolve this issue is to pull Gw2.exe out of the temp drive and onto the C drive by following the below steps:

1. Hold down the Windows button on the keyboard and hit the R key.

2. Paste in the following line “Temp” (without the quotes) and then click OK.

3. Find Gw2.exe and right-click on the file and select Cut

4. Go to your C drive and into the Games folder. If there is no Games folder, create one.

5. In the Games folder, create the folder Guild Wars 2 and go into it.

6. In the Guild Wars 2 folder, right-click and select Paste.

7. Run Gw2.exe from the Guild Wars 2 folder.

The game should launch and immediately start patching. Two additional files should be created: Gw2.dat and Gw2.tmp

GW2 installation HELP!

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Posted by: CaptainHonesty.5914

CaptainHonesty.5914

I’d like to say that I am having the same issue, stopping at 10236kb and showing the long list of details. I had tried what Ashley suggested (though I looked in a different temp folder for Gw2.exe) and had moved the relevant files over but it still stopped at the same 10236kb, with the only obvious difference being that the crash log being created in that folder as opposed to the previous folder.

The faster I find a solution to this, the sooner my friends stop bugging me to install the game, so help would be appreciated.

If it helps I attached the crash log as is from the Guild Wars 2 folder I created.

Attachments: