Guild Wars 2

Everytime I try to open Black Lion Trading Company since the last patch (22/01/2014 4am gmt) my game crashes :/

Appears this:
Assertion: supportsValue.IsObject()
File: ..\..\..\Engine\ArenaWeb\AwBrowserHandler.cpp(68)

Any help please?

White Wolf.3291:

Everytime I try to open Black Lion Trading Company since the last patch (22/01/2014 4am gmt) my game crashes :/

Appears this:
Assertion: supportsValue.IsObject()
File: ..\..\..\Engine\ArenaWeb\AwBrowserHandler.cpp(68)

Any help please?

Disable your AV program and then run GW2 again, if the Gem Store doesnt crash the game then you need to whitelist GW2 and all sub processes that it spawns.

It worked. Thank you. (don’t know why it started having problems)

White Wolf.3291:

It worked. Thank you. (don’t know why it started having problems)

GW2 spawns a browser kit to open the Gem store. They may have updated that Kit in the patch (we will never know, as they dont tell us ANYTHING about the browser kit!!!!).

So adding gw2 to your AV is the solution to fix the broken Gem store.

I got same problem,but disabling antivirus didn’t help,tried remove temp files and tried repair game but no effect,any idea?

exzkq.2816:

I got same problem,but disabling antivirus didn’t help,tried remove temp files and tried repair game but no effect,any idea?

Did you happen to try and disable windows defender (thats the ‘built-in’ antivirus windows ships with now)?

yap it was disabled already,all started after last patch =/

What antivirus are you using, even though you have disabled it there are still parts of it that can’t be disabled try using Avast or Windows Security Essentials both play well with GuildWars.

mmm I will try delete antivirus totally

exzkq.2816:

yap it was disabled already,all started after last patch =/

So, this is what I know about the issue so far.

There is a webkit called Awesomium. Its a Web resource kit that is sold to online game companies that want to build an ingame web-based store (Turbine uses this with LOTRO).

It looks like (looking over updates from LOTRO) that this web kit was updated in December to fix a few security issues with SSL. From what I can see from GW2 patching (data written into gw2.dat) awesomium was updated on the 21st.

Now, Anet doesn’t give us ANY update info on this part of the game. And probably for good reason. the Less public info there is the less chance it has to get hacked. We (players) don’t want the gem store hacked, and have gold inflate over night and gem conversion rates to plummet. So I find the lack of patch notes on this ‘acceptable’.

But it looks like some AV solutions are having issues with the latest core update of this web kit. And since its running as a child (yet spawning its own .exe in some cases) is causing conflict with these AV Engines.

The quick and easy fix is to whitelist gw2.exe and all ‘spawned’ processes (not all AV engines have the sub processes as an option) from being scanned and sandboxed.

The dirty fix is to remove your AV and expose your system to infection. This includes killing Windows Defender, and if your Router/Firewall has AV at the gateway disable that too.

Adding GW2.exe and the directory’s that GW2 accesses to my Avast! White list fixed the gem store and made is to it stopped hour glassing and showing up Blank.

Now, thats if the issue is local and not network bound. There is an issue in France with FRA61 (network Fiber Feed between Germany and France). And the gem store issue COULD be related to that node, if your in Europe.