Guild Wars 2

Seems this has been going on for a while now and there really hasn’t been much help/support/advice or even a decent response from Arenanet, so please can we have one and know what you are doing to help resolve this issue as its spoiling the game for a very very large number of players.

Seems there are many large and growing threads about this issue which seems to be getting worst by the day,
Its not down to a single ISP, its not just Europe that’s effected but players in other country including USA.

These are just a few of the threads talking about the lag issues

https://forum-en.gw2archive.eu/forum/support/tech/Chronic-lag-spikes/first#post2194233

https://forum-en.gw2archive.eu/forum/support/tech/Lag-Long-Loading-and-Error-7-11-3-189-101/page/5#post2194380

They couldn’t give a rats ass, On a side note….Gem sales are going very well.

But seriously they do need to update the community on the lag “Crisis” And Skill delay.

I see that USA is impact also about this.

In Europe, they answered that come from our provider of Internet. We have indeed in other side of the earth same problem than you.

Hope it will be fix soon.

I would like to add that I am also having a rotten time trying to play GW2 at the moment due to unbearable lag, and today, disconnects. I have been running around the house trying to find anything that might be using up all my bandwidth only to find nothing.

For me, it has only been the last couple of days, but today it has been particularly bad as to make the game unplayable, so I came to see if it was me or the game, and I suspect it is the game since I have never had these problems before.

Agreed. Even if it’s “We’re aware this is a problem and we are investigating”. The continued silence is only going to make people wonder if this actually isn’t going to be resolved.

No dice, it’s kittened.

Going to try calling out the devs on the main forum, that normally earns an infraction but with any luck it means someone might notice us.

If you’re a reddit user, please post support and upvote here:

http://www.reddit.com/r/Guildwars2/comments/1g7pqv/ludicrously_arrogant_and_egocentric_chap_calls/

Perhaps some attention will be given to the squeaky wheel.

Also, this:

https://forum-en.gw2archive.eu/forum/game/gw2/A-blatant-developer-call-out-Please-infract/first#post2201934

This problem is much worse than rendering issues once were for wvw and pvp, and look how much attention that received. Here, we get nothing.

Location: Germany
ISP: O2
Server: Jade Quarry

Bump

Loc: Midlands UK
ISP: SKY BROADBAND
Server: Ruins of Surmia

Game is unplayable

Loc: Glasgow UK
ISP: SKY BROADBAND
Server: Piken Square

Game unplayable – serious issue

Loc – South East UK
ISP – Talk Talk Fibre optic Broadband
Server – Underworld

south east england
sky broadband
gunnars hold

mine became unplayable after exactly 7pm. ive not bothered to retry, 4 disconnects within 10 mins, its been the same for months, contacted my isp after support told me to, had them re-wire half my house and replaced my router, no difference made.

UK, London
Sky Broadband

Rubber-banding and massive lag from 6-9pm GMT every night.

Ashley Segovia.8276:

Hey guys we’re currently looking into this issue. To help us along with our investigation, could you please provide your location in addition to your ISP and Netdiag reports. To create a net diag report, please follow the steps below:

1. Navigate to your Guild Wars 2 folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Right-click on “GW2.exe – Shortcut” and select “Rename.”

4. Rename this file to “Guild Wars 2 Diagnostic.”

5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”

6. Locate the “Target” line and add the following to the end “-diag”
Your target line should look like this: “C:\Games\Guild Wars 2\GW2.exe” -diag

7. Click “Ok” to save your changes.

8. Double click “Guild Wars 2 Diagnostic” to start the test.

Once completed, please click “View Results” and save the results to a text file on your desktop. Once saved, please attach that to this thread (be sure to click “More posting & formatting options…” at the bottom).

Thanks everyone!

Thanks for finally acknowledging this issue, hundreds now have this problem and I really think it stems from Anet’s end ;/.

Why bother if my ISP is going to be blamed, again?

Lag has cleared again. I’ll see about getting a log togehter for tomorrow.

In the meantime, I raised a support ticket with this information on already.

Nottingham, UK

Talktalk

Unplayable lag and d/c 6-10pm every night.

Bellocchi.4593:

Why bother if my ISP is going to be blamed, again?

They’re looking for common points. It isn’t simply your ISP involved in your connection to Anet, Several different companies could very well end up handling your connection between you an Anet. Your ISP could be 100% fine, but someone who they hand off to could very well be the ball-droppers.

Nice to get a break of the dev silence seriously, thanks for acknowledging the problem (please don’t just blame isp… there are far too many people for a common cause at our ends x.x)

Seafarers Rest

Skill lag, movement lag, general lag. It was fine in morning and afternoon but really became ridiculous around 8pm (gmt) (peak time I guess). Has been since the dragon festival patch

Results attached.

Ashley Segovia, are the NetworkDiag.txt results safe to post publicly on an open forum, it seems to have alot of sensitive information inside.

My problem with this is, it has hardly happened on my NA account, but soon as I log onto my EU account, the lag starts and eventually disconnect. If I’m running the network diagnostic, it will most likely be running it through the NA servers, where I don’t really have a problem other than some occasional spikes. Reading over most of the posts, it seems the majority of them are from EU servers as well. I’m attaching my file anyway, and hopefully it contains useful information. If not I would be more than happy to provide any other assistance or info required.

Ashley Segovia.8276:

Hey guys we’re currently looking into this issue. To help us along with our investigation, could you please provide your location in addition to your ISP and Netdiag reports. To create a net diag report, please follow the steps below:

1. Navigate to your Guild Wars 2 folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Right-click on “GW2.exe – Shortcut” and select “Rename.”

4. Rename this file to “Guild Wars 2 Diagnostic.”

5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”

6. Locate the “Target” line and add the following to the end “-diag”
Your target line should look like this: “C:\Games\Guild Wars 2\GW2.exe” -diag

7. Click “Ok” to save your changes.

8. Double click “Guild Wars 2 Diagnostic” to start the test.

Once completed, please click “View Results” and save the results to a text file on your desktop. Once saved, please attach that to this thread (be sure to click “More posting & formatting options…” at the bottom).

Thanks everyone!

Same automated response over and over!

THIS IS NOT OUR ISPS’ FAULT!

Lag seems to be tied to zones, borderlands etc. You can have no lag at all in red borderlands while its totally unplayable on green bordrlands.

Same with PvE zones. No lag at all in Gandarran Fields, while lagging like hell in Harathi Hinterlands. Going back to Gandarran and no lag at all…WTF?

Started for me like a month ago…

My real question is, why the support sucks? coming from Latin support and you dont see an answer even if the pope died. Come on! lots of threads open and not a single answer. And the answer in this one…same.

Attached!

Buenos Aires, Argentina.
ISP Fibertel.
Server: Sorrow’s Furnace

The other games i play online…all good.

I have lags on WvWvW, on world bosses battles. Latency in skill uses >1 s, sometimes I completely can’t use skills. And in Harathi Hinterlands too!
Ukraine, Dnepropetrovsk
ISP: Vega
Server: Seafarer’s Rest

Location: Chile
ISP: VTR
Sever: Dragonbrand

Figured i would add my bits

Location: Italy
ISP: Telecom Italia
Server: Gandara

disconnects and lag but only between 6pm and 10pm. started after the dragon bash update. was running sweet as nut before.

Location: UK
ISP: Sky Broadband
Server: Gunnars hold

hi all, just thought just thought id add my support on this lag problem, i have no problem
with lag pve but all wvw servers are unplayible for me atm. tried turning the graphics setings down to the lowest aswell but no diff.
gw2 is an awsome game, lets hope they get it fixed soon.

Location : South africa
ISP : RSAWeb/ Line rental : Telkom
Server : Whiteside Ridge

Not sure if this helps, but at this hour (it’s not USA primetime), using Resmon I’m getting:
64.25.47.47 440ms
64.25.38.54 390ms
64.25.33.74 190ms (normal for me)

I keep receiving the error code: 7:11:3:191:101 after 2-5 minutes. It started happening this week. I can’t play like this.

Location: Netherlands
ISP: KPN
Server: Piken Square

also getting lag, seems to be evenings would check my ping and net speed all normal (about 40 ping, 2 jitter, 8-9mb download, 1mb upload), with the same ping results in teamspeak.
Am also experiencing random game drops during the lag, but can reconnect instantly with no lag for a few minutes.
Done a test at mid day (GMT) will try again later tonight

EU Server, Gunnars Hold
ISP: Sky, United Kingdom

I don’t think it’s a problem with an ISP when different maps in the game give vastly different pings.

It’s also not frame lag, so turning settings down isn’t going to fix anything. It’s a latency issue (for those who don’t know what that means- the packets of information being sent between your computer and the Anet servers are getting lost somewhere along the way. The problem is, no one can seem to figure out where). As of today, I haven’t been able to play the game for 3 days. This is getting really frustrating because I’m missing the dragon bash

Location: Taiwan
ISP: CHT
Server: Dragonbrand

Location: Indonesia
ISP: Telkom Speedy
Server: Tarnished Coast

Dungeon lag, mostly at night GMT+7, already try to lower my graphic setting & still same. I don’t know at day time because rarely do run on that time but feels normal when pvp

Lag started again tonight at a similar time (15-20 minutes ago).

Server: Seafarer’s Rest
ISP: Sky Broadband
London, UK

Can ANet actually fix this instead of acting like this has got anything to do with our ISP? The lag has been getting steadily worse and it’s not a one-time thing. This lag has been going on for ages and WvW is impossible to play.

Lag started at 10:10 AM PST time (19:10 CET).

Server: Jade Quarry
ISP: O2
Cologne, Germany

Lag started around the dragon bash event patch

Server: farshiverpeaks
ISP: UPC (fiber)
Netherlands

Other games are fine.

Location: Yorkshire, UK
ISP: Sky Broadband

Netdiag (1) – During PvE
Netdiag (2) – During WvW

There seems to be nowhere in game that I can play without epic lag and frequent disconnections during peak hours. It’s not my laptop and I don’t have problems accessing other sites. I lag a bit off during other times of the day, but during peak time I need a bottle of vodka for my sanity and a bank full of gold for all the unnecessary repair costs. =/

I’ve had severe lag issues in tPvP, WvW, and some major spikes upward of 1 minute of latency over the past 2 days.

FWIW I’m having the same problems tonight as for the last few days, with the added ‘bonus’ of disconnects. I’ll post the networkdiag.log at the weekend when I have more time if I’m still having problems

I’m getting the same thing :/ Only happens at around 7pm GMT up to around 11pm. Makes the game unplayable, whenever I use a skill it either activates 5 seconds later or the icon just flashes and it boots me to Character Select screen.

It’s doing it right now.

Location: London, UK
ISP: Virgin

The game is unplayable between 8-10pm. I get random lag spikes and sometimes I completely freeze. This has been going on for the past two weeks now…

this is getting annoying, haven’t been able to go into a dungeon for about a week now, instant lag as soon as I get into any kind of combat. BTW.

MY INTERNET IS FINE!!!!!!!

A+ 14ms ping 1ms jitter 0% packet loss.

MY COMPUTER IS FINE

Resource monitor whilst I’m having these problems and nothing is above 50% usage.

All drivers up-to-date, defragged, turned off all anti-virus/firewall. tried everything.

So its your end Anet.

We have three computers that run Guild Wars 2 and only one is experiencing lag issues. Ran speed test without GW2 running and with it on all computers. Only the one with lag issues dropped down when GW2 is active. It goes from 20Mbps to .8Mbps once GW2 is executed. I will occasionally go back to normal speeds then back down. All other computers in the same residence continually run at 20Mbps. This started today with the patch. All systems using windows 7 latest service packs, running the same anitvirus and going through the same router and ISP. There must have been an error in the patch for that computer. Internet is fine until GW2 is executed.

Also been lagging. I did not change anything on my computer. Since Dragon Bash, I have been getting lag. My skills take about a second to activate after I press the button.

Showing the latency I am getting in the game.
http://i.imgur.com/6ewhqmP.png

Also, I have attached the NetworkDiag.

US, East Coast
Crystal Desert server
Verizon FIOS, 80+ m/b

I have no problem browsing the web and playing other multiplayer games.

Started lagging and disconnecting since Dragon Bash update.

Cincinnati, OH(US, East Coast)
Tarnished Coast server
Cincinnati Bell Zoomtown