Guild Wars 2

I recently bought the digital version to find out it wont download at all. It pops up and says “0%” then red words come up saying the download has failed, to check my internet connection.

Well I was reading a few things an came across some solutions. I tried running WTFast, battleping, reseting my dns, google dns, opening ports, disabling AUC, turning off my firewall and all virus scanners. Still having the same problem.

If you have any suggestions, please help

attached is some test a program ran a check on my comp

• You already made a thread on this issue today, why make another?
  https://forum-en.gw2archive.eu/forum/support/tech/Download-Failed-Please-check-your-internet/first#post1082817

• Is windows updated?
• Try doing a clean boot
• Run a -diag on gw2.exe see what the results are.

I thought it was lost, but yeah I’ve completely updated my comp and did a clean boot. Still nothing

I am gonna disable my avg and hope it works.

looking closer at your log, you failed all your trace route tests.

Something is blocking your connection, either installed software on the desktop like firewall/security or something at your router is. Try DMZ, or another router.

I have a direct connection from the connection, I have not wireless card. What is a DMZ?

As far as firewall is, I have that disabled. Not sure what else would be blocking anything

you are connected to your router/modem, it has built-in firewall settings & NAT. DMZ is a feature in routers that will basically ignore all of it and expose you entirely to the internet. If your router has SPI enabled, disable that too, tends have problems with GW2.

I have no clue what any of that means lol, I am so computer literate at time. How would I do any of that?

You’ll have to read up your router’s manual on how as it varies between manufacturer/models. Should be similar to where you did your port forwarding.

I added the ports directly through firewall

software firewall on your desktop?

There is also a firewall on your router too. http://portforward.com/ has instruction for numerous models.

just the windows firewall is where I added the ports. Looking into changing the router settings

just tried turning off all restrictions on my router. Added the ports and still getting the same thing happening to me

also did a -dia on my GW2setup.exe

All the connections failed. Something is still blocking. Tried using DMZ on router?

How do you do that?

Wildthingguy.1348:

How do you do that?

Depends what brand/model you have, they are all different. You’re going to have to read up the manual. If its a modem/router provided by your ISP, you can have them help you or read their website for instructions.

http://documentation.netgear.com/wpn824v2/enu/202-10122-01/wpn824v2-09-14.html

Is this the right thing that Im looking at?

That would be it.

Okay; ill try that after work and give the results! Hopefully it will be the problem

If this doesn’t fix the problem, there is another option. If you know anyone who has the game already, you can copy their whole GW2 directory from their computer onto a portable drive and then copy that directory back onto your computer. This will save you the download and it will work (I keep a backup of the game at all times so I don’t have to re-download when I reinstall it).

Whether or not the game will work after that is another story, but if only the download is the issue, this would bypass the problem.

But patching would be an issue

ProphetSword.5427:

If this doesn’t fix the problem, there is another option. If you know anyone who has the game already, you can copy their whole GW2 directory from their computer onto a portable drive and then copy that directory back onto your computer. This will save you the download and it will work (I keep a backup of the game at all times so I don’t have to re-download when I reinstall it).

Whether or not the game will work after that is another story, but if only the download is the issue, this would bypass the problem.

This would not resolve the issue as the problem is comminication is not reaching arenanet’s servers so even with a fully updated copy of the game on the computer the user would still not be able to login as the communication between the game client and arenanet’s login server is blocked.

just tried the DMZ on the router, still nothing. Starting to think this is a lost hope

Maybe its something with the OS that you are unaware of. Try reinstalling windows?

no clue how to reinstall

Can you re-run the GameAdvisor with the DMZ setup, also a nice screenshot of the DMZ configuration page would be nice to confirm the settings are correct.

so this is still me, different account. They refunded my one account and decided to try the CD; to find out the same problem occurs.

here is my new game advi

http://oi49.tinypic.com/15wwub.jpg

that is my dmz

Probably want the DMZ to point to 192.168.1.5 (which is your desktop) 192.168.1.1 is the router’s IP.

just changed the dmz and still the same problem

newest game ad report

Hi benzboy.6890

Yes you want to tell the router to point the DMZ to your computers internal IP (192.168.1.5). Did you also remember to test with AVG disabled with the new DMZ now setup correctly?

yes, as far as I know; I dont have AVG

Can you double check in the control panel > Programs & Features that AVG is not installed. I found this line in the text file that has me suspicious.

{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49} AVG Technologies, Visual Studio 2008 x64 Redistributables v10.0.0.2

I may be incorrect, though it does look like AVG is installed.

http://oi49.tinypic.com/30b3blf.jpg

maybe at one point it was installed, would my best bet be to reinstall and disable to make sure

no it would be to completely remove the remaining remnants of AVG.

what should I do?

try disabling McAfee

Wildthingguy.1348:

no clue how to reinstall

If you bought your computer from a brand name they usually have recovery disk or option built into the computer. IF not, they should have provided you with the windows installation DVD

I dont think I have that on my computer, I uninstalled it when i have a problem with WoW

I saw McAfee Phishing Filter, scriptproxy and McAfee SiteAdvisor on the report.

ah, I dont see McAfee in the Programs and Features. But I did find a file in my C/programfiles (x86). There isnt much but Virus scan.

Where can I redownload so I have the full file?

• Aside from doing a full clean windows reinstall. Try doing a clean boot yet?

what do you mean by clean boot?

okay, just was following the steps. to find out when I hit apply to disabling all of the programs; McAfee Real-time Scanner remains running. Any ideas?

I think the Mcafee was the problem, did something off the acer site to disable. It finally started downloading. That you so much for your time and patients!!!