Guild Wars 2

I have a major problem that started today and it’s been really bad now during the prime time hours. Normally I only have skill delay during prime times but today I get disconnected by the server.

It says something about “The server timed out” and then quickly changed to “Client cant connect to log in servers” I’m in the character menu and can log back in but sometimes nothing happens and I have to force the game off.

Sometimes the game shuts off and downloads a random patch after selecting character. (This happened 2-3 times today)

I have used my knowledge as a IT-infrastructure specialist to try and troubleshoot the problem but I can’t find much other than the Servers are located in Texas (I live in Sweden) 250 ms delay and no packet loss. Network usage drops dramatically when the game is about to disconnect (or skill delay)

The IP-adresses GW2 client uses are 206.127.146.74 206.127.146.99 and 64.25.47.119
Other people doesn’t seem to have as severe problems as I have today.

Oh and I’ve checked my connection with my ISP, and monitored it on my own. Works like a charm in other games. 100/10mbits Fiber should be able to run this game alright?

Having a similar issue, though tonight my client isn’t crashing — just getting sent to character select. Constantly.

I can play for about 10-12 minutes and then I’m logged out with with the 7:11:3:189:101 code. I’ve had the game since launch and never had this issue, so I dunno what’s going on. Pinging google @ 14ms, getting speeds over what I pay for on speedtest.net. Not sure what the heck the problem could be. Can’t ping the first 2 of your IP addresses at all, the 3rd pings at 114 ms w/ no packet loss.

Just started having this issue yesterday. Going to do a few checks on my router/ethernet drivers/etc. but everything else seems to be running normally at the moment. Spent all week last week doing Halloween without problems >_< frustrating.

I’ve had the same issue tonight. For me about every 15-20 minutes the game disconnects. It’s been going on now since wvw reset.

getting the same, started today, getting disconnected every 2-3 min or even straight away after logging to game: "the game client lost its connection to the server (Code=7:11:3:191:101) sometimes I only use 1 skill and get disconnected again…
And it only started after recent hotfix!!!

Okay, today I started playing before prime hours and made 2 dungeons without any problems. Quit the game and took a short break for about 30 min. Now when I’m trying play I get kicked constantly in less than 1 min. The last one just made the screen go black.

Edit: Sometimes get disconnect message and infinitive loading screen. When selecting character it sometimes “gray out” the play button a few seconds and goes back out to the start up program like it usually do when the game wants to patch.

Here is two error messages, there is also another one when trying to log in sometimes.

I’m trying to do a story mission and I’m getting thrown off forcing me to start all over again. I was hoping it’s just my router but it dosn’t seem that way now.

Same here, this must be the server. Everything else that requires internet connection runs smoothly.

Been working now the past 2 hours, I will update tomorrow when when prime time is back again.

Got kitten Dc’d after 20 minutes COE run right before the reward screen….i want to be constructive but this issue is just rage inducing.

I’ve noticed everyone’s post is 6 days old and no new post has been put up. Does that mean this problem has been fixed? I still get this D/C problem and everything seems to be working fine on my end. Please help, I want to play this game, code error is 7:11:3:191:101

It haven’t been fixed, the game or shall I say the connection between client and server takes a terrible path resulting in a lot of packet loss. This is what I got of trying to fix the connection with the support for a few days.

We ended up with using PingPlotter to trace paths and noticed both my network, the ISP and the game servers doesn’t have any packet loss but the hops in the backbone to the servers had a lot of packet loss which result in lag and disconnects.

So I have to consulted my ISP to try and fix it, the NCsoft support also suggested to try a proxy to avoid these hops.

I think they should move their European servers to Europe instead.