Shadows Missing/Light Radius

Shadows Missing/Light Radius

in Account & Technical Support

Posted by: Symbo.4763

Symbo.4763

This issue has been discussed under “Game Bugs” (https://forum-en.gw2archive.eu/forum/support/bugs/My-character-is-a-light-source-help/first#post82092), but I feel it’s more appropriate to post this here, under Tech Support, because it seems it’s not so much an issue with the game itself as it is an issue with specific graphics cards.

The problem is regarding shadows. First of all, there are no dynamic shadows anywhere. During the BWE’s, I remember seeing the moving shadows of pretty much everything from leaves to windmills. Since release though, I have seen none of these. All the shadows I see are still and bland, even when set to Ultra.

There’s also a sort of light radius that my character emits when I set the shadows option to Medium (or higher). It overrides ALL shadows nearby. When I’m walking, I see shadows disappearing as I get closer to them. Although this light radius doesn’t appear when shadows are set to low, I’ve noticed that the higher I set the shadows option, the bigger the light radius. Here are some screenshots.

Low: [IMG]http://i1172.photobucket.com/albums/r575/Symbo18/4c05396a.jpg[/IMG]
Med: [IMG]http://i1172.photobucket.com/albums/r575/Symbo18/a414dd35.jpg[/IMG]
High: [IMG]http://i1172.photobucket.com/albums/r575/Symbo18/30b0c782.jpg[/IMG]
Ultra: [IMG]http://i1172.photobucket.com/albums/r575/Symbo18/6a45c7ef.jpg[/IMG]

Notice that on Ultra, the light radius the character emits is so big, you barely see any shadows anymore.

In the previous thread, the only people who reported to have this same problem are those who have laptops with Mobility Radeon HD cards. Maybe that’ll help narrow down the issue somehow, I don’t know. Mine is a Mobility Radeon HD 5730.

I have tried updating my drivers, and even rolling back and re-installing them to no avail. I hope Arenanet or AMD or anyone finds a way to fix this. Fingers crossed.

(edited by Symbo.4763)

Shadows Missing/Light Radius

in Account & Technical Support

Posted by: Symbo.4763

Symbo.4763

I just found a solution to this problem.

I downloaded the latest beta driver for my video card. You can get it from here: http://support.amd.com/US/Pages/AMDSupportHub.aspx. Look for “Latest Beta Driver” under “Latest AMD Catalyst™ Drivers for Radeon™ HD 7000, HD 6000 and HD 5000 Series”.

I’ve tried pretty much everything and that’s the only thing that worked. Trying to update through AMD’s Catalyst Control Center and the Auto-detect tool from their website did NOT work. I also tried downloading the driver and manually installing it, that didn’t work either. I just get errors and the drivers won’t install. Only the beta driver worked.

Hope this helps.