Still can't play game

Still can't play game

in Account & Technical Support

Posted by: slfdstrx.9620

slfdstrx.9620

Every time I try to play the game, I get a Downloading 0 of 0kb dialog which minimizes, and then nothing happens. I have turned off AVG Virus Scanner and the Windows Firewall, and the same thing happens. I posted about this over the weekend, and my post was locked with a generic message about “login issues are being looked at.” It’s been so long since I’ve played the game, I can’t remember what came after the patch dialog. Is the login issue related to nothing happening once the game is patched? I have seen several posts about this on other sites, and it sounds like an issue that has popped up for some folks for quite awhile. None of the responses to these posts have helped.

I paid 80 bucks for the CE. I’ve given up on seeing the Halloween content, but I’d like to be able to play the game at some point in the future.

Still can't play game

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi slfdstrx – This generally tends to happen when a system does not meet the minimum requirements. Could you fill me in on your system specs or attach a Game Advisor report to the thread so I can take a look at whether or not this is the case? If you do meet the minimum requirements there may be something else causing this to happen but without any diagnostic info this is just guesswork.

Still can't play game

in Account & Technical Support

Posted by: Amarinth.8534

Amarinth.8534

It sounds like you were able to play the game previously, but haven’t been able to since one of the recent patches to the game? Is that correct?

If so have you tried deleting the local.dat and gw2.tmp files or have you tried running a repair on the game client in case something has become corrupted in the patching process?

The first thing I would suggest is deleting or renaming your local.dat file in your -> (My) Documents/Guild Wars2 folder. You may lose some of your game settings if you delete this file, so I would suggest renaming it (for example to local.dat.backup) so you can always restore it if needed by renaming it back to its original name.
Also go to your GW2 install folder (the one with your GW2.exe file) and delete the GW2.tmp file.

If neither of these do the trick, I would suggest trying a repair on the game client. To repair the GW2 client you have to use the -repair commandline, since there is currently no option to start a repair from within the launcher itself. To do this the safest way is to create a new shortcut to GW2 (navigate to your GW2 install folder, r-click on GW2.exe and click “create shortcut”), then r-click on the shortcut and choose “properties”.
In the Properties menu simply add -repair at the end of the Target: line and make sure there is a space between the path for GW2.exe and the -repair command.

The final result should look something like this (this is just an example, your path where GW2 is installed might look slightly different):
“C:\Games\Guild Wars 2\Gw2.exe” -repair
or
C:\Games\Guild Wars 2\Gw2.exe -repair

Now press Apply and then OK, and then run your new shortcut and the client should start scanning the GW2.dat file for errors and correcting anything it finds. If the repair is succesful, you can discard the -repair shortcut and continue to run GW2 from your regular shortcut.

If the repair doesn’t work either, it might be a problem with the GW2.exe file itself. In that case you can keep your gw2.dat file that you tried repairing earlier in a safe location (move it out of the original install folder so it doesn’t get deleted when you uninstall the game), then uninstall GW2, reinstall it from the link on your GW2 account page, then run the GW2.exe file until it is done with “updating launcher”, then close the launcher and move the GW2.dat file back to your new GW2 install folder and click yes to overwrite. Doing so should avoid you have to repatch the entire game (which at 15gb orso could take a while).

(edited by Amarinth.8534)

Still can't play game

in Account & Technical Support

Posted by: slfdstrx.9620

slfdstrx.9620

Thanks for the responses. I’ve got an ASUS G75 gaming laptop, which definitely meets the specs. I’ll run Game Advisor and attach the results. I was able to run the game at launch fine. I hadn’t played in awhile, so something in between has caused the issue.

I had tried some of the steps in Amarinth’s post over the weekend. I’ll try again in the order specified.

This morning, I once again was able to download a small patch when I launched GW2, but then the 0 of 0kb dialog popped up, and I’m back in the same boat.

FYI, I have updated to Windows 8 over the weekend.

Still can't play game

in Account & Technical Support

Posted by: slfdstrx.9620

slfdstrx.9620

Well, I’m an idiot. Whatever the problem was pre-Win 8, afterwards, it was my video driver. I was about to run Game Advisor, and thought to see what version of drivers my GTX660M was running now. Win 8 hadn’t installed a driver for it when I upgraded, so it was using the stock driver. Evidently GW2 doesn’t like that at all! I doublechecked my Windows Update, and it had no updates available (although that was Metro Update, maybe the Desktop one would show different, if there is one. Not a fan of the split Settings in Win 8 ). I went to Nvidia and installed the drivers from there and now I’m back in the game.

Sorry for the trouble. Glad to be back in!