-diag results translation please.

-diag results translation please.

in Account & Technical Support

Posted by: ZaneStriker.2836

ZaneStriker.2836

Can someone please translate this for me? It’s all greek to me.

Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Oracle.home.gateway [192.168.1.3]
1/ 25 = 4% |
1 0ms 1/ 25 = 4% 0/ 25 = 0% home.gateway.home.gateway [192.168.1.254]
0/ 25 = 0% |
2 36ms 1/ 25 = 4% 0/ 25 = 0% syd-pow-cla-bras-14-lo-20.tpgi.com.au [10.20.21.193]
1/ 25 = 4% |
3 18ms 3/ 25 = 12% 1/ 25 = 4% syd-pow-cla-csw-2-Ten-4-4.tpgi.com.au [202.7.173.57]
0/ 25 = 0% |
4 23ms 2/ 25 = 8% 0/ 25 = 0% syd-pow-cla-crt1-ge-4-0.tpgi.com.au [202.7.162.13]
7/ 25 = 28% |
5 164ms 10/ 25 = 40% 1/ 25 = 4% 66.162.129.149
0/ 25 = 0% |
6 175ms 11/ 25 = 44% 2/ 25 = 8% 64-129-238-138.static.twtelecom.net [64.129.238.138]
0/ 25 = 0% |
7 175ms 10/ 25 = 40% 1/ 25 = 4% te-9-4.car1.SanJose2.Level3.net [4.59.0.229]
0/ 25 = 0% |
8 175ms 11/ 25 = 44% 2/ 25 = 8% vlan80.csw3.SanJose1.Level3.net [4.69.152.190]
0/ 25 = 0% |
9 193ms 9/ 25 = 36% 0/ 25 = 0% ae-81-81.ebr1.SanJose1.Level3.net [4.69.153.9]
1/ 25 = 4% |
10 185ms 10/ 25 = 40% 0/ 25 = 0% ae-5-5.ebr1.SanJose5.Level3.net [4.69.148.137]
1/ 25 = 4% |
11 204ms 12/ 25 = 48% 1/ 25 = 4% ae-1-100.ebr2.SanJose5.Level3.net [4.69.148.110]
0/ 25 = 0% |
12 183ms 12/ 25 = 48% 1/ 25 = 4% ae-6-6.ebr2.LosAngeles1.Level3.net [4.69.148.201]
0/ 25 = 0% |
13 239ms 13/ 25 = 52% 2/ 25 = 8% ae-3-3.ebr3.Dallas1.Level3.net [4.69.132.78]
0/ 25 = 0% |
14 219ms 11/ 25 = 44% 0/ 25 = 0% ae-83-83.csw3.Dallas1.Level3.net [4.69.151.157]
1/ 25 = 4% |
15 216ms 13/ 25 = 52% 1/ 25 = 4% ae-3-80.edge2.Dallas1.Level3.net [4.69.145.139]
0/ 25 = 0% |
16 215ms 12/ 25 = 48% 0/ 25 = 0% 4.59.197.34
3/ 25 = 12% |
17 217ms 15/ 25 = 60% 0/ 25 = 0% 64.25.32.9
0/ 25 = 0% |
18 —- 25/ 25 =100% 10/ 25 = 40% 64.25.32.26
0/ 25 = 0% |
19 223ms 15/ 25 = 60% 0/ 25 = 0% 64.25.39.1

DiE
Blackgate

-diag results translation please.

in Account & Technical Support

Posted by: ZaneStriker.2836

ZaneStriker.2836

Bump?

Anyone able to help me? I’m trying to find the source of my in-game lag.

DiE
Blackgate

-diag results translation please.

in Account & Technical Support

Posted by: SolarNova.1052

SolarNova.1052

I asumeyou actually mean lag and not low FPS.

In which case that info is showing a shockingly high packet loss near the end of its route.

Unfortunatly im no network wizard, but since its near the end of the route its likely close by or owned by Anet. In which case contacting them and opening a ticket is likely your best bet.

3930k 4.6ghz | NH-D14 Cooler | P9x79 Pro MB | 16gb 1866mhz G.Skill | 128gb SSD + 2×500gb HDD
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-diag results translation please.

in Account & Technical Support

Posted by: ZaneStriker.2836

ZaneStriker.2836

Thank you for replying, SolarNova. Yeah, I mean real lag not FPS issues. I’ve done everything I could think of to fix the issue from my end and came to the conclussion that it must be an internet issue. GW2 support page says run the -diag, so I did but alas I have no idea how to interpret it beyond “this is the trace route part”.

So you’re saying the packet loss is at their end? Not mine? Should I be contacting my ISP or ANet about this then?

DiE
Blackgate

-diag results translation please.

in Account & Technical Support

Posted by: Rabbiddog.7690

Rabbiddog.7690

Zane, your getting packet loss from the get go coming right from your home router. This is a problem. If I check mine (which I have in the past) I will get 0 packet loss with the exception of maybe when I hit the final hops on ANets end. The fact that you’re getting packet loss from your router and going through your ISP leads me to believe there is an issue on your end.

How are you connecting to your home router (i.e. wireless, Cat5)?

(edited by Rabbiddog.7690)

-diag results translation please.

in Account & Technical Support

Posted by: SolarNova.1052

SolarNova.1052

I would sugest checking with ur ISP.

As Rabbid stated ..you are getting packet loss relativly early on which does hint at an issue.

See what your ISP says, do what ever they sugest, then try again the trace route again.

3930k 4.6ghz | NH-D14 Cooler | P9x79 Pro MB | 16gb 1866mhz G.Skill | 128gb SSD + 2×500gb HDD
EVGA GTX 780 Classified w/ EK block | XSPC D5 Photon 270 Res/Pump | NexXxos Monsta 240 Rad
CM Storm Stryker case | Seasonic 1000W PSU | Asux Xonar D2X & Logitech Z5500 Sound system |