Guild Wars 2

My fathers account was terminated for suspected botting. He has never botted. That was 12 days ago he got an email today and this what it said.

“We have detected that your account may have been accessed by an unauthorized individual. For your security, further access to the account has been suspended unitl this matter can be resolved. To restore access to this account, please contact Support and one of our representatives will assist you.”

What I don’t understand is nothing was wrong with his account pre termination none of his gold or gear was gone. Is this a case of we didn’t make a mistake it was the dirty hackers who did it?

His form access has been blocked as well now.

https://en.support.guildwars2.com/app/ask/
Your father can access that page and file a ticket to restore his account.

How do you know that he have all gold and gear? They can took them everything between his last access and the account termination.
It seems it they only ban him to protect his account. He just need to contact support and restore access to his account by submit a question here https://en.support.guildwars2.com/app/ask/

I know he had all his gear and gold because he was online playing when the account kicked and terminated.

Also the reason for the account Termination was Botting. Nothing was ever said about suspected hackers.

I’m the sure the support will explain you what happened, just submit the question bring back your father account.

This is his father, my account was wrongly terminated 12 days ago for “botting” instead of them simply sucking it up and saying we made a mistake sorry they went for the we though someone was hacking your account thats why it was terminated.

Why they just didn’t say sorry is anyones guess could be if they admit they have a problem with their current system it would open a whole can of worms for them.

Anyway very disapointed with this company and the way they handled this.

Oh my account was reinstated a few hours ago just incase anyone was wondering