Guild Wars 2

I created a ticket (120831-011910) on the 31st due to my account being hacked. 3 days later my user name was transferred back to my original email and my password rest. When I tried to log on I was perma banned which must have happened sometime while my character was out of my control. I responded to the original ticket with this info less than 10 minutes after the resolution and have not heard back since. I created another ticket and referenced the original ticked as instructed only for it’s status to be changed to duplicate with no additional information. Please tell me what I need to do to get this straightened out. Thanks for your help and thanks for opening the forums.

I created a ticket (120831-011910) on the 31st due to my account being hacked. 3 days later my user name was transferred back to my original email and my password rest. When I tried to log on I was perma banned which must have happened sometime while my character was out of my control. I responded to the original ticket with this info less than 10 minutes after the resolution and have not heard back since. I created another ticket and referenced the original ticked as instructed only for it’s status to be changed to duplicate with no additional information. Please tell me what I need to do to get this straightened out. Thanks for your help and thanks for opening the forums.