Hi,
Will anet be refunding people who had bought several commander tags before the patch?
Players who purchased more four or more Commander Compendiums prior to the patch will receive and gold refund that will be sent via in-game mail. These refunds should be sent to eligible players later today or tomorrow. If you believe you’re eligible for a refund and haven’t received it after 48 hours since the the patch went live (roughly 12:00 PM PDT), go ahead and submit a ticket at our support site so we can look into it.
Guild Wars 2 Support Site: https://help.guildwars2.com/home
I have a question! Why is it that, after downloading the patch, my launcher completely freezes whenever I start it?
Same issue as above. Keep an eye on this thread for updates: https://forum-en.gw2archive.eu/forum/support/tech/New-Patch-CoherentUI-Host-exe/first#post4380276
Hi, I’ve been unable to download the patch due to “Coherent UI” crashing. This is apparently an issue for a number of people on the Reddit GW2 Forums as well (http://www.reddit.com/r/Guildwars2/comments/2fxla3/coherent_ui_has_stopped_working/).
Any idea what’s causing this?
We’re looking into this at the moment. Keep an eye on this thread for this particular issue: https://forum-en.gw2archive.eu/forum/support/tech/New-Patch-CoherentUI-Host-exe/first#post4380276
An issue with the Commander Compendium refunds has been addressed (9/15 2:30 PM PDT). If you still believe that you have not received the refund that you should have, please submit a support ticket so that an agent may review your individual case.
Please do not post bug reports in this thread. This thread is meant to assist those with customer support inquiries related to the 9/9 Feature Build. If you have encountered an in-game bug, please submit an in-game bug report and/or post in the Game Bugs forum with information relevant to the bug you encountered.
If you have feedback related to the 9/9 Feature Build and its contents, please either create or find a thread that is relevant to the topic that you wish to deliver feedback about and contribute your ideas there. Feedback and design decision inquiries cannot be answered by the Support Team.
Hi all,
We’ll be communicating with you here regarding the 9/9 Feature Build. If you have questions, go ahead and shoot them here and we’ll do our best to answer them. Please check the FAQ that I’ve included on this post first to see if your question has been addressed already.
FAQ:
COMMANDER TAGS -
Q: “Why can’t I use my commander tag on my other characters?”
A: To enable the account-wide tag, you need to log in to your character that had consumed the Commander’s Compendium prior to the 9/9 feature build going live and turn the tag on. Once you have done so, the rest of your characters on your account should be able to use the tag as well.
Q: “Where’s my refund for excess consumption of Commander Compendiums prior to the feature build’s implementation?”
A: Refunds were distributed via in-game mail within 48 hours from the build going live (roughly 12:00 PM PDT). If you have not received your refund, please submit a ticket at our support site so that we can investigate further.
Guild Wars 2 Support Site: https://help.guildwars2.com/home
CRASH/FREEZE WHILE PATCHING -
There is a known issue causing crashes when the launcher is patching. Keep an eye on the following thread for more information regarding this issue: https://forum-en.gw2archive.eu/forum/support/tech/New-Patch-CoherentUI-Host-exe/first#post4380276
MINIS -
Q: “Where are my minis?! They aren’t available for use in the new Miniatures section!”
A: You have to get them from your bank under the Material Storage section. Do note that once you take them out of storage that you will not be able to deposit them again. You will have to account-bind the mini once you get it out for it to appear in the Miniatures section. Once you choose to bind the mini, it will disappear from your inventory and become available in the Miniatures section.
Q: “I keep receiving a message stating, ‘Miniatures have been hidden due to rising player population’.”
A: This feature is working as intended. If you have feedback regarding this feature, please contribute (constructively) to the following thread: https://forum-en.gw2archive.eu/forum/game/gw2/Miniatures-Have-Been-Hidden/
Q: “What is the procedure for requesting refunds of minis?”
A: The only miniatures that are eligible for refunds due to the implementation of miniatures into the wardrobe system are multiple purchases of guaranteed minis.
As an example, the Spooky Ghost, Spooky Skeleton, and Spooky Spider are all guaranteed minis that can be obtained by opening the Miniature Spooky Trio pack, meaning the player knew specifically which minis they would be obtaining upon purchase of the pack. If you have two or more of each of these minis, then you would be eligible for a refund. NOTE: Purchasing multiple of these packs in order to obtain a different mini that could only be acquired by putting the others into the Mystic Forge (such as Chainsaw the Skeleton in the previous example) does not make one eligible for a refund. If you are eligible for a refund based on the criteria above, please submit a ticket using the support interface via the following link: https://help.guildwars2.com/anonymous_requests/new . Please select In-Game Issue from the drop-down menu for this type of request. To help expedite the process, please list the minis and/or the name of the pack that the minis came in so that the agent can confirm that they are eligible for a refund.
Minis that were not guaranteed, such as minis obtained from the Minis 3-Pack (Set 1, Set 2, Set 3), are not eligible for a refund.
(edited by GM Talon.8726)