Guild Wars 2

Can we get the Lock on Accounts from buying GEMS removed if said Accounts have an Authenticator?

My wife and I have had issues buying GEMS on both of our Accounts…
Both Accounts are Really US and have Authenticators on them…

Tired of seeing Card Approval Failure, and then seeing this as a ticket response…

“In reviewing your account, I can see that I am able to override your purchase restriction for 24 hours. Please make your purchase within this time frame. If you are unable to make the purchase within that time, you may need to contact us again.”

Why would there be a purchase restriction in place for verified, legal customers?

/baffled

I authenticated my account as soon as I bought this game and bought some gems a a week later in mid October. I’m not aware of locks for accounts with authenticators. Is there official word that there are locks on accounts or is this an individual problem your having because I’d like know.

I’m getting the same issue as the original poster. At least with the new GEM card this issue is no longer a problem IF only I know where else to buy GEM cards aside from Amazon.com.