Guild Wars 2

So I attempted to buy a makeover pack and clicked confirmed, but nothing happened and no gems were taken out from my total so I thought it was glitching and clicked it again. To my surprise in a 3 minute delay my gems were charged twice (when I clicked it the first time NO gems were taken from me). So now I’ve bought an extra makeover pack I don’t need and to top it all off neither of the 2 have shown up in my mailbox (it’s 0/10). I’m just curious now if I can even get a refund for the extra pack that I bought (if it ever even shows up).

This issue is happening to me too. I hope they actually refunded as many of us have spent real money — but I’m losing hope, as many people who’ve lost gold never see it again. Ugh.