Guild Wars 2

Ok this problem occured few days ago , i cannot open the BLTC and cannot trade either gems or in game items. My problem is that when i open the Trading company tab it just doesn’t load it up and it stays like that for hours. Hope someone will help me i am kinda desperate.

Been having this problem as well, already submitted a ticket (and tried the various fixes I read up on).

Same thing Shifu , nothing from the proposed solutions in the support section didn’t work out.

I had a miserable week of this happening to me, with Support doing their level best to come up with answers every day. The solution was to make a new Win7 account and start the game from that one, as apparently something had gotten corrupted in my registry. It was a royal pain since all my settings and programs had to be redone. But at least the TP loaded!

And it finally got me off my rear to order the new computer I’d been mulling for a year, being the final straw.

Its has been three days that I have the same issue, trading post never loads, the yellow circle just keep turning endlessly, and I send a request to support yesterday, still no answer. Tried all fixes, cache, dns, redownload the game, and there’s no other account on my ouindows 7 x64 ultimate than administrator account, and there’s no way there’ll be another.
All that proves, even if only a few players have this issue, that the problem comes from Guild Wars 2 and/or the awesomium program, so we’re hoping for a very, very fast fix now

Yep happened to me 3 days ago , also tried everything , the only difference between me and you Damai is that i am With Windows XP SP2002 older version thats kinda buggy but i doubt thats the problem becouse the TP ran perfectly 3 days ago.

Making another account that also is an admin isn’t a big deal, if you’re the only one using the machine. Other than the aforementioned annoyance of not having things set up, and having to make sure both are logged off before shutdown, anyway. It’s just a second platform from which to launch the game.

Before I moved to the new computer I used my main admin account most of the time, but if I expected to use the TP I used the second account. It was not a perfect solution but it was better than clogging my bags with loot I couldn’t sell.

I tried that , still doesn’t want to load up the TP.

If your trading post stopped working a few days ago, it’s because they changed the certificate provider to GoDaddy, which uses a newer hashing algorithm. If you are using an older version of Windows, anything before Vista, this algorithm will not be supported by default.

If you’re on XP, you will need to update to SP3 and install this hotfix.

@Healix, thanks you so much, it worked for me !

I have spent hours to try to fix this problem and fail all the time, I even try to install a different windows, however it seems I used a too old one.

How did you manage to find this ? there is not much hint.

Anything for windose 7 x64 ?

I’m getting functionality out of the trading post, but it is abysmally slow. Is anyone else having that issue?

Damai.1947:

Anything for windose 7 x64 ?

Did it stop working a few days ago? The change in certificates should not affect Windows 7. Did you install any programs or change any security settings in the time it stopped working?

Ensure that your computer’s date and time is correctly set to April 2014 and that your time zone is also selected. The new certificate is only valid as of April, so an incorrect date will cause it to be rejected.

As a simple certificate test, visit https://tradingpost-live.ncplatform.net/ using Internet Explorer (other browsers may bypass your system’s settings). If you don’t have any certificate issues, it should display as “ERROR: Invalid authorization”. If you have a problem however, it should alert you about it, rather than display the page.

Healix.5819:

Damai.1947:

Anything for windose 7 x64 ?

Did it stop working a few days ago? The change in certificates should not affect Windows 7. Did you install any programs or change any security settings in the time it stopped working?

Ensure that your computer’s date and time is correctly set to April 2014 and that your time zone is also selected. The new certificate is only valid as of April, so an incorrect date will cause it to be rejected.

As a simple certificate test, visit https://tradingpost-live.ncplatform.net/ using Internet Explorer (other browsers may bypass your system’s settings). If you don’t have any certificate issues, it should display as “ERROR: Invalid authorization”. If you have a problem however, it should alert you about it, rather than display the page.

I’m getting invalid authorization, but still unable to load, so I guess certificates are not the problem?

Shifu.4321:

I’m getting invalid authorization, but still unable to load, so I guess certificates are not the problem?

If you were able to see the page using Internet Explorer and no certificate errors or warnings appeared, the problem is with awesomium, the browser GW2 uses to display the trading post. The problem could be anything from a permission violation to a corrupt file.

I’m assuming your trading post was previously working and you didn’t install any new anti-virus or firewall software? If not, some anti-virus and firewall software will block awesomium from running. Be sure to add exceptions for GW2. If your software features a “game mode” disable it, which will usually automatically turn on when a full screen application is detected. Game mode generally blocks any unknown software from running, rather than asking you.

In most cases, deleting awesomium’s cache will fix the problem. With the trading post open, press CTRL+SHIFT+ESC to bring of the Task Manager. Select the processes tab and look for awesomium_process.exe. Right click it and select open file location to open the folder. This is where awesomium and its cache will be stored. Close GW2, then delete the contents of the gw2cache folder. Start GW2 as an administrator (right click > run as admin) to prevent any possible permission violations, and then try to access the trading post.

The trading post uses CloudFront to host static files, which are a key part of the trading post, and without them, it will not work. CloudFront is distributed, so the odds of this causing any problems is low. Regardless, ensure the following URLs are accessible without any certificate errors, in the same way you verified tradingpost-live.ncplatform.net (use Internet Explorer). The expected result is in (brackets):

https://d3eye159mg2h6m.cloudfront.net/ (ERROR: Invalid authorization)
https://dfach8bufmqqv.cloudfront.net/ (ERROR: Invalid authorization)
https://d1h9a8s8eodvjz.cloudfront.net/ (404 …)
https://duwhkb85nqihv.cloudfront.net/ (404 …)

If a problem has not yet been identified, any further debugging will require additional software, but before that, fully update Windows, disable all anti-virus and firewall software, clear the cache and try again.

@Healix
Thanks for the troubleshooting, even better and faster than Arenanet support.
Yes it did stop to work about 5 days ago, and no i didn’t change or install anything, because before spleeping it was working and on the morning it was dead.
My date, time and time zone are correct.
The test returns me an error as you described … “change in certificates should not affect Windows 7”, but it obviously did.
I looked over the net to learn how to install certificates, but couldn’t find anything.
What services do you need running in order to install a windose hotfix ?

edit …

Great Thanks Healix !!!

You point me in the right direction, of course thoses recent bugs were “because they changed the certificate provider to GoDaddy”, although i’d like to know how you got this information, and how come it has not been notified by ArenaNet in the patch notes … nice to loose a few days because of misinformation.
So my root certificates needed to get updated, even if i use 7 x64, i nuked a lot of annoying, useless and intrusive services, automatic updates beeing the first of course to be killed.
The last rvkroots.exe wouldn’t install in stand alone mode, then the main difficulty was to find all the dependencies involved in the automatic updates process, but it was a personnal matter and the cost of a clean operating system.

I’m just amazed that the support could only ask me if i deleted the cache, which i already told them i did, and even ask me for a screenshot to proove it, but didn’t think to ask me about the update status of my certificates, that they have just changed, or ask me if ouindows updates were on.
Let me stress on the fact that nothing had changed on my computer, of course because there was no updates for some months, and that the support didn’t even think of that. If that change was stated in the patch notes or at least in the troubleshooting forums, i could have loose less time, and not even bother the support.

Same problem.Tp loading-loading and that’s all.Doesn’t working!

edit..

Last night i upgreaded my windows xp sp2 to sp3 and the trading post now works fine!