Guild Wars 2

Let me start off by saying I’ve already put in a service ticket for this and have gotten no response, I put it in on Saturday and today is Wednesday and still nothing…

So here’s what happened. I paid $10.00 for 800 Gems, I went and clicked on 25 Transmutation stones for 800 Gems, it said Purchase Confirmed, My Gems went to a big fat 0, my Recently purchased tab says I bought them, however guess what. No E-mail with my Transmutation stones ever came, they are not in my inventory or bank, So yes Arena Net got my Money, however I GOT ABSOLUTELY NOTHING IN RETURN FOR IT !

@ – Anet – So can I have what I paid for please? also how about responding to my Service Ticket I put in 4 days ago? (Reference #: 120916-001655)

I have to say I love this game but right now I’m VERY UN-HAPPY with this poor customer service… taking my Money and giving me nothing back in return, and no response or ignoring my complaint is really NOT COOL !!!

PLEASE HELP fix this issue and make me a Happy Customer again !

Thanks !

More than likely, it was a glitch in the gem store/mail system, and seeing as it’s currently down for maintenance, you’ll likely either get a gem refund or your Transmute stones once it’s back up again. As to the support tickets, they’re currently prioritising people who can’t play at -all- over bug and glitch issues relatively minor to gameplay issues.

It’s frustrating, but likely not nearly as much as it is for those poor saps who can’t log in.

John Smith.4610:

99% of the time this is due to a full mailbox. Try deleting some mail.

Is there any way we can get some kind of archive or some such for the letters we get from the Heart people? I kinda like having that little record from the people I’ve helped and their thanks.

Mail from NPCs doesn’t count against your limit. If you look it still says 0/10 after you get a heart mail.

Unshaken.7146:

Mail from NPCs doesn’t count against your limit. If you look it still says 0/10 after you get a heart mail.

Huzzaa! Thanks for pointing that out, I don’t think I’ve ever even seen the counter to be honest.

John Smith.4610:

99% of the time this is due to a full mailbox. Try deleting some mail.

That Worked Perfect ! Now I feel stupid but hey at least I got what I paid for ! I’m a Happy Customer now ! THANK YOU !!!