Guild Wars 2

Tried doing this multiple times. It doesn’t even get declined from my card company (I called and asked).

It just gives me the following message
“Unfortunately an error has occurred. Please try again later.”
And I have…many times.

Makes me think mabe I can’t use a debit/prepaid mastercard.

I use debit cards, both Visa and Mastercard. Never had a problem with it.

I’d suggest you ping ANet support.

Ok I did, do they ever write back?

Yes, but not usually within an hour of filing the ticket. (I’m sort of surprised I got a reply to one today in under 2 hours when it wasn’t urgent, but then, it was a boilerplate reply telling me to watch their official sites because they have no info on a tshirt proposal that .. was on an official site over 2 years ago …. ).

I’m not sure they work late at night, either, but given it’s you trying to pay them money, you should hear from them by tomorrow via email.

EnderzShadow.2506:

Tried doing this multiple times. It doesn’t even get declined from my card company (I called and asked).

It just gives me the following message
“Unfortunately an error has occurred. Please try again later.”
And I have…many times.

Makes me think mabe I can’t use a debit/prepaid mastercard.

I’ve not been able to purchase gems for the past 24+ hours either, so it’s not just you, and I highly doubt it’s a prepaid card issue. (I’ve tried a normal Visa debit as well as PayPal, and neither have worked.)

I put in a ticket after seeing Gaile’s response to this thread (which has since been escalated), so now I’m just waiting to hear back. I suggest you also submit a ticket and see if they can resolve your situation.

EnderzShadow.2506:

Tried doing this multiple times. It doesn’t even get declined from my card company (I called and asked).

It just gives me the following message
“Unfortunately an error has occurred. Please try again later.”
And I have…many times.

Makes me think mabe I can’t use a debit/prepaid mastercard.

you can use debit, I just did..

however, I tried to use paypal first, made a $20 purchase, got the error you described. one would think that the payment didn’t go through. so I waited a few min and tried again, same error…

at this point I decided to do a quick google search, and check out the support links offered incase this was a known issue… couldn’t find any information so instead of using paypal I decided to use my debit card.

made a successful purchase, and went back in game to play, then I started getting all kinds of emails, so I alt+tab to check, and those 2 purchases I made through paypal, DID INDEED go through, just late.

so thinking I was going to make a $20 purchase, I ended up making a $60 purchase… not too big of a deal for me, but just wanted to warn people this could possibly happen to you, watch how many times you try to purchase and get that error, its possible that they will all go through after about 15 min, and you might end up spending more than you wanted.