Guild Wars 2

Pretty much what topic said. Since the release this morning can’t seem get into gem store. Sits on a loading screen.

I am also having this problem since patch.

Same issue here, gem store never loads

Same problem, driving me crazy! I’ve tried everything from clearing cashe folder to re-installing! Disabling firewall.Totally Anet side!

Try deleting the cache:

Assuming windows, open the folder: %localappdata%/temp
(C:\Users\username\AppData\Local\Temp)

Within that folder, look for a folder named gw2cache-{…}. With GW2 closed, delete the gw2cache folder.

If you can’t find the folder, with GW2 running and the trading post open, open the Windows Task Manager by pressing CTRL+SHIFT+ESC. Look for the process awesomium_process.exe, right click it and select open file location. Close GW2 and then delete the folder that was previously brought up.

If deleting the cache doesn’t work, trying opening https://gemstore-live.ncplatform.net/. You should see an invalid authorization page. This is just to confirm you don’t have a DNS/routing issue.

Healix.5819:

Try deleting the cache:

Assuming windows, open the folder: %localappdata%/temp
(C:\Users\username\AppData\Local\Temp)

Within that folder, look for a folder named gw2cache-{…}. With GW2 closed, delete the gw2cache folder.

If you can’t find the folder, with GW2 running and the trading post open, open the Windows Task Manager by pressing CTRL+SHIFT+ESC. Look for the process awesomium_process.exe, right click it and select open file location. Close GW2 and then delete the folder that was previously brought up.

If deleting the cache doesn’t work, trying opening https://gemstore-live.ncplatform.net/. You should see an invalid authorization page. This is just to confirm you don’t have a DNS/routing issue.

I am having the same problem, going to try this.

Still didn’t work :/

Tried the above fix and it still did not work.

Gem store screen still stuck on infinite loading loop.

If a GM see this can you move this to bug thread, I guess it would be suited there maybe?
If not who ever does fixing for this stuff.

It’s been busted for me since the update. I’ve done all the things on my end to try and fix it. I think it is a problem on their end. Maybe they are working on it because I was getting the “no gem store for you” spinning ring but now not even that.

I have the very same problem I tried to clean my cache, but still my Black Lion doesn’t load =(
I don´t know what to try anymore.