Guild Wars 2 Forum - Black Lion Trading Co

Can't redeem gem card(25$)

I purchased a 25$ gem card earlier at target(approx 6pm) and now its 10pm and the store still does not recognize my code. My receipt from target assures me activation within 3 hours or purchase—curious if this is just some problem with my card or if it more of a widespread thing as I see no other threads on it. I have submitted a ticket and am also awaiting a reply to it.

Can't redeem gem card(25$)

in Black Lion Trading Co

Posted by: Omnitek.3876

Omnitek.3876

With the tp going down and having issues, it could be related. I couldn’t convert gold to gems and had to relog to fix it earlier, but I’m sure u tried that.

A L T S
Skritt Happens

Can't redeem gem card(25$)

in Black Lion Trading Co

Posted by: Geotherma.2395

Geotherma.2395

Just in case, you checked all the silly things right? Like capital letters or spacing? I think one of those doesn’t affect the outcome, I forget which at the moment. I think spacing. Or try relogging and trying again.

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Can't redeem gem card(25$)

in Black Lion Trading Co

Posted by: Gonzy.8204

Gonzy.8204

yeah i’ve been trying all the little things for the past 3-4ish hours, unless i’m blind I think I tried it all

Can't redeem gem card(25$)

in Black Lion Trading Co

Posted by: Janson Smalling.1850

Janson Smalling.1850

Hey Gonzy,

This will be an issue that you’ll want to open a Customer Support ticket for. We have awesome people who will help you out. Unfortunately, there is nothing that we can do for you here, on the forums. Go talk to them. They’re good people!

And we’re sorry that you’re having trouble with redeeming the code. We most-definitely appreciate you playing and supporting GW2 and I hope that we can get the situation resolved quickly.