Guild Wars 2

Unlocked black lion chests are soulbound, apparently.

So you have:

• Unbound black lion chests that are fully tradeable without a vendor value
• Account Bound Keys
• Opened chests only produce account bound or unbound goods

…yet the unlocked chests are Soulbound on Acquire?

As cited as being an issue in this recent account issue thread, this behavior is highly undesired and illogical for these items.

All current and future unlocked black lion chests should be converted to be account bound as should have always been their behavior.

Please consider correcting this.

edit
If the posts seem a little jumbled or out of order or context, note that this thread is a merge of at least two. Oddities are expected.

I managed to get 40 chests and keys together buying swapping gold etc and unlocked them put them in my bank not know they were SOULBOUND and deleted the character as I didn’t enjoy it not knowing that they were SOULBOUND and now I have unlocked chests laughing at me and tuanting me every time I open my bank who’s stupid kitten idea was it to have them SOULBOUND!!!!!! In the first place I want to cry

This is a very unique complaint! Maybe put a ticket in with support?

Why in the world do these have to be soulbound anyways versus account bound? That’s just stupid and begging for problems…

Oh wow, I can’t imagine how that must feel!

And at the same time, I also had to laugh. Sorry about that but it is kinda funny in a weird way.

Like Gnat said, talk to support about this! Top of every page.

I’ve tried support I suppose they are laughing at me behind those screens I’m sure they think ill just buy more, it is the anet way. Not a single reply and I can see how it’s funny from the outside looking in I’m sure I’d be laughing my kitten off too x) but I feel like crying hahaha that day I lost motivation for the game I’m playing again after a week but hey can’t win them all I guess

They will reply. Give them time. If they don’t answer in three days, post your ticket number here. Also, please only submit one ticket. It will get you better support quicker.

I have sent one five days ago nothing back I guess it’s a small issue for them but making them only SOULBOUND is a little stupid

Then please post in the thread I linked above with your ticket number. Gaile will personally make sure it has been reviewed by an agent.

Ok will do thanks

Turns out I didn’t put a ticket in it was a bug report where do I put a ticket in?

I dont understand the logic behind putting all the stuff on a character your about to delete, unlocking but not opening, banking, then deleting. It’s far too unlikely scenario.

Give support some time.

You kidding I bought the keys on my lvl 32 thief and unlocked the chests but I don’t have big bags on my thief but I do my main so I put them I’m the bank when I logged out to go on my main I thought sod it i don’t like my thief ill delete while here then logged in to my main and sat in horror as it all sank in

Bottom line: souldbinding already unlocked BLCs is pointless. There’s no scenario I can think of (can anyone?) that would be exploitable making them account bound. Further, as far as I know, none of the items IN the chest are soulbound to the opener, so if there’s intent behind soulbinding rather than account-binding them, it’s beyond me.

Could be it’s just a result of other systems that deal with soulbound items, but either way it should be corrected as it serves no other purpose than to annoy people, even if just in unusual circumstances.

Agreed it wouldn’t affect or unbalance anything in the game making it account bound nothing at all it simply is just a pain in the backside x) one that I happened to stumble on haha

i bet one of those chests has the infinite make over kit worth thousands of gold :P

I guarantee it does along with a few claim tickets too hahahahahahaha

Have you managed to get a ticket in yet?

aye i got a ticket and hopefully this can get rectified best case scenario they change the chests to account bound over all

Baroze.8547:

aye i got a ticket and hopefully this can get rectified best case scenario they change the chests to account bound over all

It would be nice if you could post the outcome/progress of the ticket for us.

Cause even-though I did say it was funny, I also kinda expect this to be looked into thoroughly. It could happen to anyone.

Yeah I intended to, I got a reply today saying they are looking into it or something along those lines.

I’ve still not heard anything back yet…. Maddening

Patience Grasshopper. ^^

But seriously, it usually takes then a day to 2 days to resolve an issue and they ask you to let them have 3 days. You have to remember they get thousands of support tickets a day plus someone has to pull up your account and go over what happened, all of which takes time. I hope this is resolved in your favor. Good luck.

So I bought 5 black Lion Keys with gems from the gem store and used it to unlock the BL chests. After unlocking it, I realize I didn’t want to use it at the time since it’d be better to wait until a promotion was out, like now with the Lovestruck skins. Over the course of time, I forgot that I used the keys from a character I rerolled, so now I no longer have access to the unlocked chest, even though I paid gems for it. This was the response I got from support.
Thank you for contacting the Guild Wars 2 Support Team.
We understand you would like to open some unlocked Black Lions chest that show as soulbound. Although we are aware you’ve tried with all your characters to claim them, keep in mind that any items that were soulbound to a deleted character will remain like that. Most likely this is the reason why you are not able to claim these Black Lions Chest.
I’m very sorry that we were not able to do more for you this time and I thank you for your patience and understanding.
Regards,
GM Enigma
Guild Wars 2 Support Team
http://support.guildwars2.com/
Can you at least turn those Unlocked BL chests into 5 BL keys again so I can make use of it? That’s 450 gems wasted!

THIS IS A REPLY SOMEONE ELSE HAS RECIEVED I DON’T THINK IM GOING TO HAVE MUCH MORE LUCK..

This seems like a massive problem within this community even myself I have placed a ticket in for this issue I spent rl money for keys to find the chests I unlocked where SOULBOUND to a character I enrolled without knowing this… And it seems the replies form the support are that I just have to put up with it as “this situation cannot be resolved” pffft it’s stupid.

Baroze.8547:

This seems like a massive problem within this community even myself I have placed a ticket in for this issue I spent rl money for keys to find the chests I unlocked where SOULBOUND to a character I enrolled without knowing this… And it seems the replies form the support are that I just have to put up with it as “this situation cannot be resolved” pffft it’s stupid.

It is very easily resolved. Previous changes to soulbound items being made account bound (Queen’s Gauntlet Tickets, for one) shows that they are quite capable of making this binding change quickly and easily even if the item resides in the bank and not on the character it was bound to…they have just not chosen to make this change as yet. As this behavior persisting has caused and will continue to cause players to no longer purchase keys for their chests in the future, it would be in their best interest to make this change.

dAcIaW.5107:

i bet one of those chests has the infinite make over kit worth thousands of gold :P

This item doesnt even exist.

Wanze.8410:

dAcIaW.5107:

i bet one of those chests has the infinite make over kit worth thousands of gold :P

This item doesnt even exist.

Gw2spidy begs to differ.

Curtis Johnson.8456:

We’re looking into this.

Any particular reason you didn’t open them after unlocking them?

I’ve never personally encountered this issue, but I have actually seen it brought up several times in-game in map chat and also here on the forums. I was hoping to bring attention to this issue due to the recent account issue thread I linked having reminded me of how it was still a problematic behavior for unlocked chests. The author of the linked thread gave a good explanation of their reasons for saving them in their unlocked form; holding on to them until more desirable skins or items were released at a later date, only to recently find they were soul bound to a long since deleted character.

I am very glad to hear that you and your colleagues will be looking into possibly correcting this behavior, especially for the person in the thread I linked that is currently facing this problem. And thank you very much for your response on this subject! It was quite a pleasant and welcome surprise.

edit
My apologies. I now realize that you were likely directing your question toward Baroze and not toward me, though I feel my response still has some value despite not being the one the question was directed at.

Curtis Johnson.8456:

I’m looking into if this is something we can solve game-wide. I don’t think it’s a change we’d do to just one bank but if the game solution can happen that should help. (just takes a little longer)

That is good news!

If it could be implemented as you suggest it should solve a lot of these issues. I bet that there are many more of us in this situation, it’s just that I personally have only seen it mentioned on the forum twice.

I’m looking forward to the results.

they can do this with sooooooo many things, just look at gem store armor skins and you’ll see that the BL chest one is quite a non-issue compare to SB a gem store armor skin for 800 gems >_<

sorudo.9054:

they can do this with sooooooo many things, just look at gem store armor skins and you’ll see that the BL chest one is quite a non-issue compare to SB a gem store armor skin for 800 gems >_<

I agree that there are many things that many players desire to be account bound instead of soul bound, but gem store armor skins are not soulbound on acquire. Applying the account bound skin to a soul bound item will still leave a soul bound item, but a prettier soul bound item.

I have had unlocked boxes that I saved up. Reason I did that was because I had a lot of “clickythings” saved up to just have a go at them all at once.

No real rhyme or reason, but I did have fun during about 40 minutes clicking the hell out of everything and it actually made me feel less stressed.

Great a answer that instills hope))) I wasn’t thinking I wanted just mine changing though it would help I hope it becomes account bound in game for everyone as It will stop the confusion and I’ve seen and heard many a grumble about it many thanks I can sit I quiet and hope now)(

Hello Brandon,

Thank you for contacting the Guild Wars 2 Support Team.

While we would like to be able to offer you assistance to open your soulbound Black Lions chests, at this time we are unable to make these kind of adjustments to any account. I’m sorry that there’s not more that we can do in this case. Please let us know if you have any other questions or concerns.

Regards,

GM Enigma
Guild Wars 2 Support Team.

So much for hoping huh

I knew I shouldn’t have bothered, have rarely seen support fix anything between myself or my guild

StinVec.3621:

sorudo.9054:

they can do this with sooooooo many things, just look at gem store armor skins and you’ll see that the BL chest one is quite a non-issue compare to SB a gem store armor skin for 800 gems >_<

I agree that there are many things that many players desire to be account bound instead of soul bound, but gem store armor skins are not soulbound on acquire. Applying the account bound skin to a soul bound item will still leave a soul bound item, but a prettier soul bound item.

when you add a skin on any armor (even AB ones) except a white one it SB, try to put a gem skin on an exotic armor part, you’ll see.

Baroze.8547:

I knew I shouldn’t have bothered, have rarely seen support fix anything between myself or my guild

Don’t give up yet.

Curtis said he is looking into this and the reply you got was not from him.
It might still get fixed with and update like he suggested but we won’t know till we hear back about that.

I suppose so…….. I’m just a lil craggy because just got in from a training exercise and I felt things tend to not get fixed when asked about x) I know it’s hard work for the devs etc we’re all just low in morale in the guild from it. Nvm I guess I could just buy more when I got the money x)

There is a chain of command to follow, and changes of this nature are measured in months, not days or weeks. Don’t expect to see anything happen in the next few patches.

Good news guys they implemented the account bound now guys we can now open our chests. Big thanks to those who up voted and commented and to the devs that shown interest and helped in this issue

Fantastic to hear of this change and the diligence to see it through to implementation so soon. Thank you very much for considering and making the change, Curtis and Anet.