Guild Wars 2

Yesterday I try to purchase gems with my creditcard ,it’s fail and a message pop up

“Credit card approval failed ,please contact support”

In the firstime I have contact to my bank support, they said everything usual ,nothing happend

then I contact the game support, write down my problem and got a ticket

here’s the respond

“Hello,

Thank you for contacting us.

In reviewing the purchase attempts, we have found that you have triggered our Risk Management security feature. As we are unable to override Risk Management, the only suggestion we may offer at this time is for you to locate a local or online retailer offering the the product you wish to purchase."

does anyone have any ideal on this “Risk Management security feature” things??

it’s sounds like i can never use this credit card.

From your description it sounds like you tried to use a debit card and not a credit card for the purchase since you contacted your bank and not the company that issued the card.

I haven’t tried a debit card so I do not know if they are an accepted form of payment for gems.

This sounds sorta similar to my case back in October.

I used my debit VISA to purchase gems before. That was until a phone call with VISA after something fishy showed up on my bank statement. VISA directed me to their own risk management department, they contacted NCSoft’s fraud department and convinced me to cancel my debit VISA the same day :/

It worked out well for me but:
1. Contact the number on the back of your card and let them know what’s up
2. Scan your computer for viruses (my issuer said it could’ve been a virus that collected my card info in the game client).
3. Do not visit sites that sell gold – they are nesting grounds for malware which can track keystrokes in the game client. ANet used to advertise this a lot with GW1… but that game didn’t have a gem store… :/

Disclaimer: Point #3 is just a warning – I never looked at gold-selling sites in my case lol.