Guild Wars 2

Hey everyone.

I just got guild wars 2 a few days ago, and was interested in buying some gems. Each time I have tried to make a purchase I have been asked to enter my credit card information. When I fill that out it goes to the next screen where it says “You are buying.” I’d imagine that normally it would say the quantity of gems, but there is nothing. I have tried it experimentally with all the different available amounts, but it’s just not working. If I am doing something wrong, it’s definitely not clear what it is. Is this a bug of some sort?

I do it via PayPal but the sequence is Buy Gems Button → Pick Gems Amount → Enter Payment Info → Proceed to PayPal (which then opens a PayPal tab in my browser).

Are you clicking a gem amount in the very first panel?

Yes. I do buy gems>select amount (new credit card)>enter info>then here is where I should check out, it lists my credit card that I just entered and where it says “You are buying.” Nothing is there. It won’t let me click confirm because the game thinks I’m not buying anything. I’m kinda getting annoyed by this because I couldn’t take advantage of black Friday deals because I couldn’t buy gems.

Sorry for bumping, but I am still having difficulty… Does anyone know what could be happening?

At this point, you should submit a ticket to Customer Support. The system should be up and running, but if only your card is having problems, Anet might be able to tell you why.

Alternatively you could just not buy gems but yes, open a ticket with support and they’ll help resolve your issue.