Guild Wars 2

I’ve bought 2 Dye packs from the black lion trading co and have not received it in mail after purchasing, the first 1 i bought was about 3 days back and have yet to receive, today approx 5mins ago, I’ve just bought another. I’ve also reported a bug for the first purchase 3 days back and have not gotten any replies. Please advise.

Thank you.

Make sure your mail isn’t full, delete all/any mail you have and you should receive your items