Flagged as a bot?

Flagged as a bot?

in Black Lion Trading Co

Posted by: Enko.6123

Enko.6123

Hey,

My name is Gus and I am a Customer Support Specialist with ArenaNet working on Guild Wars 2. I wanted to reach out to you and talk to you about the status of your account. We have detected your account using a third party program to automate your trading post activity. To put it simply, we have caught your account using a “bot” on the trading post.

Before we take the drastic measure of blocking your account permanently, I wanted to take the time to request that you stop automating your game play.

If you reply, confirming that you understand that this behavior is against our user agreement, that it is damaging to the game economy, and that you will stop automating your account immediately, we will not block the account at this time. We don’t need anything other than your confirmation and agreement. I hope to hear from you over the weekend.

Regards,

Gus
Guild Wars 2 Support Team
http://support.guildwars2.com/

Just got the above email. So being someone who posts orders for multiple items and watches items on the TP in case I get outbid now flags me as a bot? Anet may need to adjust its trading bot detection if that’s the case. If Anet bothered to check the rest of the game logs, they would have seen me having conversations in guild chat and in map chat, switching characters to refine stuff, and mailing stuff to my alt accounts.

If you reply, confirming that you understand that this behavior is against our user agreement, that it is damaging to the game economy, and that you will stop automating your account immediately, we will not block the account at this time.

I do like this part. Sure I’ll agree that automated behavior is against the user agreement, tp bots are damaging to the game economy. and that I’ll stop automating tp activites BECAUSE I HAVE NEVER AUTOMATED TP ACTIVITY.

(edited by Enko.6123)

Flagged as a bot?

in Black Lion Trading Co

Posted by: Talonblaze.3175

Talonblaze.3175

It probably would have better to have inquired this with the actual support team regarding this more so than an open forum where they can give you the details of why they flagged you as such and possibly more.

Duty is heavier than death.

Flagged as a bot?

in Black Lion Trading Co

Posted by: Enko.6123

Enko.6123

I already sent them an email reply. This is more to let other people who use the TP a lot that they may get flagged as well.

Flagged as a bot?

in Black Lion Trading Co

Posted by: Mystic.5934

Mystic.5934

99% chance this is a phishing scam
Or was it from ‘gus@guildwars2.com’?

Flagged as a bot?

in Black Lion Trading Co

Posted by: Enko.6123

Enko.6123

99% chance this is a phishing scam
Or was it from ‘gus@guildwars2.com’?

Considering that the email address in question is not used for anything else except for GW2, it had an automated ticket number attached, was from support@guildwars2.com, and is not asking for any information (Gus just wants an acknowledgement of bad behavior), I’m disinclined to think its a phishing scam.

Just in case, submitting a support ticket through the site to verify the validity of this email.

Flagged as a bot?

in Black Lion Trading Co

Posted by: Wanze.8410

Wanze.8410

I already sent them an email reply. This is more to let other people who use the TP a lot that they may get flagged as well.

You just got phished.

Tin Foil [HATS]-Hardcore BLTC-PvP Guild
Bloin – Running around, tagging Keeps, getting whack on Scoobie Snacks.

Flagged as a bot?

in Black Lion Trading Co

Posted by: Enko.6123

Enko.6123

I already sent them an email reply. This is more to let other people who use the TP a lot that they may get flagged as well.

You just got phished.

Apparently you didn’t read the entire thing. No information was asked for. Do you even know how phishing scams actually work? Phishing scams are predicated on you giving information to another individual. The only thing “Gus” was asking for is an acknowledgement of bad behavior. Please read up on cybersecurity issues before accusing someone of being phished.

Flagged as a bot?

in Black Lion Trading Co

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

This e-mail and I’m flagging this one only it not a phishing attempt. It’s a legitimate e-mail from one of our CS Agents. Please continue the discussion in the e-mail, as this is not a suitable topic for the forums (for your privacy if for no other reason).

Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet