Guild Wars 2

I am at work on my phone, so I’ll submit a support ticket this afternoon.

I wanted to buy some gems for the march daily sales – so I did some research and went with the RBC Visa Gift Card ($50 Value) – because of the no usage or maintenance fees.

Last night I tried purchasing 4000 gems for $50 – with no tax listed on the end sale before confirmation, I thought it would work – tried three times – came up as a failed attempt.

So I went lower, to the $20 option – this worked twice. Thought I would try the $10 option to finish off the card, but another failed attempt.

At this point I’m confused, I did not see any taxes listed on the end sale on the gem store, so I checked the gift card balance – the two $20 gem purchase transactions were not listed as $20.00 but as $22.85.

(Canadian dollars)

I’m just confused is all. Is there an extra fee from the gem store I don’t know about or taxes that have recently been added but not showing up? Was hoping to get the full use of the $50 and 4000 gems. But now I’ve used $45.70 and only 3200 gems available.

Like I said, I’ll submit a ticket once I get home this afternoon, just looking for insight here and such.

Thank you =)

Exchange Rate?

… and 15 char

Is the price for gems listed as USD or CAD?

Price is in USD.

I’ve never had that issue before. On my MasterCard it would show up as exactly what I purchased in gems. Far as I know the Canadian dollar and usd have never been exactly at par since launch.

SantusVeritas.4607:

I’ve never had that issue before. On my MasterCard it would show up as exactly what I purchased in gems. Far as I know the Canadian dollar and usd have never been exactly at par since launch.

Submit a ticket and contact your CC Company then.

Your Mastercard will report your purchase in USD WITH the exchange rate but be assured, they are charging you the appropriate amount in CAN$ IF it’s a credit card with a Canadian financial institution.

This is not an Anet issue, it’s a “I Live in Canada, buying something in the US” issue.

SantusVeritas.4607:

I am at work on my phone, so I’ll submit a support ticket this afternoon.

I wanted to buy some gems for the march daily sales – so I did some research and went with the RBC Visa Gift Card ($50 Value) – because of the no usage or maintenance fees.

Last night I tried purchasing 4000 gems for $50 – with no tax listed on the end sale before confirmation, I thought it would work – tried three times – came up as a failed attempt.

So I went lower, to the $20 option – this worked twice. Thought I would try the $10 option to finish off the card, but another failed attempt.

At this point I’m confused, I did not see any taxes listed on the end sale on the gem store, so I checked the gift card balance – the two $20 gem purchase transactions were not listed as $20.00 but as $22.85.

(Canadian dollars)

I’m just confused is all. Is there an extra fee from the gem store I don’t know about or taxes that have recently been added but not showing up? Was hoping to get the full use of the $50 and 4000 gems. But now I’ve used $45.70 and only 3200 gems available.

Like I said, I’ll submit a ticket once I get home this afternoon, just looking for insight here and such.

Thank you =)

The issue here is how these creditcards work with certain merchants. When a transaction is made, there’s sometimes an authorization charge, which can equal a $1 hold. This happens when you go to a gas station to fill up your car, or at a restaurant when you pay your bill. You aren’t being charged the $1 to use the card, but rather just having a placeholder authorization that’s released 3 business days later. Cardholders can’t do anything about this.

If you have a CDN $50 gift card then the exchange rate between USD and CDN is where you lost money.

At the time of this post USD $20 = CDN $22.17

So, you buy $20 worth of gems in US Dollars and $22.17 (now, $22.85 when you did it) is removed in Canadian Dollars from your card.