Gem Shop problem

Gem Shop problem

in Black Lion Trading Co

Posted by: Boban.7013

Boban.7013

8 days ago i purchased 25x Rich dragon Coffer. 2000 Gems gone and nothing in mail.
Today i purchased Fuzzy Quaggan Hat for 200 Gems. Again nothing in mail. I wrote 4 bug reports to Support and still no answer, no Gems back, nothing.

Is this new Anet strategy how to treat customers?

Ranger 80, Warrior 80, Thief 80, Mesmer 80, Guardian 80, Necromancer 80, Elementalist 80,
Engineer 80, 2nd Thief 30

Gem Shop problem

in Black Lion Trading Co

Posted by: CrossedHorse.4261

CrossedHorse.4261

Check the number of mail you already have in your inbox … you can only store 10 at a time. I had this same issue on buying the Aetherblade armour and a kind person in map chat told me to delete some of my mail. I checked, and I had 10/10 mails in there, so I deleted them all and the stuff I’d just bought popped right in. Apparently it just stacks – this guy apparently got his Halloween stuff 2 months after he bought it because he didn’t realise the mailbox does this either.

Enjoy your purchases! Especially the Quaggan hat … I’m dying for a Quaggan hat …

Gem Shop problem

in Black Lion Trading Co

Posted by: lordkrall.7241

lordkrall.7241

Might I also suggest NOT spamming them with support requests since that simply pushes you down the line and will end up taking longer.

And yes, delete a few mails in your inbox and they should appear.

Krall Bloodsword – Mesmer
Krall Peterson – Warrior
Piken Square