Guild Wars 2

Hey there.

So today I decided to support the game and bought 1600 gems for 20€ (although it is hard to understand why Americans get the same amount for 20$ but I is this way.)
No problems purchasing your currency for money.

Then I bought an additional bag-slot as well as an extra bank tab.
I walked to the bank but nothing was added, so I confirmed the window in the black lion window where it stated “Bank Tab Expension”. Appearently this has bought me another bank tab which I did not want.
To be clear here, I want two things:
1. I want to have the extra bank tab I just bought with real money.
2. I want the 600 gems back for my 2nd purchase where I thought I confiremd the first.

Thank you very much…
DIVA

PS: I desperately tried to use the customer support, but the website it redirected me to was extremely hard to comprehend.

Did you not recieve your bought items via ingame mail?
As for the extra gems spent, you should send in a ticket.

You won’t get your extra gems spent back because you confirmed the purchase. ANet support does not undo player-made mistakes. That said, you will have received your bank slot expansions in the mail. Make sure your mail box is empty and they will show up (if they haven’t already).

D I V A.6018:

Hey there.

So today I decided to support the game and bought 1600 gems for 20€ (although it is hard to understand why Americans get the same amount for 20$ but I is this way.)
No problems purchasing your currency for money.

Then I bought an additional bag-slot as well as an extra bank tab.
I walked to the bank but nothing was added, so I confirmed the window in the black lion window where it stated “Bank Tab Expension”. Appearently this has bought me another bank tab which I did not want.
To be clear here, I want two things:
1. I want to have the extra bank tab I just bought with real money.
2. I want the 600 gems back for my 2nd purchase where I thought I confiremd the first.

Thank you very much…
DIVA

PS: I desperately tried to use the customer support, but the website it redirected me to was extremely hard to comprehend.

If you buy the bank expansion, it comes as an ingame mail in which you have to activate. If you mail box is full, delete some mail and check again.

Also, Anet does offer refunds for gem items as far as I know…

Also, wrong section. Should have posted this in something like account issue or a support ticket which is more appropriate.

Hey.

The problem laid in my messages, I didn’t think about receiving bank tabs as consumables… I emptied my inbox and got what I purchased.
As for the accidential double-purchase, I like having 3 bank tabs, I will simply buy more gems since I like supporting GW2 even though I would make many changes to this game.
DIVA

D I V A.6018:

Hey.

The problem laid in my messages, I didn’t think about receiving bank tabs as consumables… I emptied my inbox and got what I purchased.
As for the accidential double-purchase, I like having 3 bank tabs, I will simply buy more gems since I like supporting GW2 even though I would make many changes to this game.
DIVA

Nice to know it got resolved