How do I report gemstore items not appearing?

How do I report gemstore items not appearing?

in Black Lion Trading Co

Posted by: Snieh.4328

Snieh.4328

Question is in the title. I ordered a set of 5 transmutation stones. It took my gems but I never received the items in the mail. Is there a specific place in game I can report this?

Any help would be appreciated, thanks.

How do I report gemstore items not appearing?

in Black Lion Trading Co

Posted by: Nike.2631

Nike.2631

Clean out your mailbox. Thoroughly. Gemstore purchases que for space behind even the most inane bits of mail. Once it’s cleaned out, wait for up to 1 hour for the mail system to go “Duh, the single most important thing you’ve done with mail should probably be presented to you now…” and poof, your transmute stones should appear .

“You keep saying ‘its unfair.’
I wonder what your basis for comparison is…”
- Jareth, King of Goblins.

How do I report gemstore items not appearing?

in Black Lion Trading Co

Posted by: CC Eva.6742

CC Eva.6742

Community Coordinator

Hello everyone.

Snieh, Nike is giving you the correct answer. I am sure that if you delete some of your in-box messages (lets say, till you have only two or three there), you will receive your transmutation stones without any problem. If his is not the case, please, proceed to contact Customer Support.

Thanks!