Guild Wars 2

i am trying to purchase gems through paypal… and the transaction is not going through it simply says “Error” .. and i have checked with my bank and everything is ok!.. HELP!

Yes, me too. It’s really frustrating tbh, i’ve also checked with my bank and all is well at their end. This is the first time i’ve actually wanted gems

Tried checking out with Paypal and the card. Card is “Error authorising card” and Paypal results in “An error occurred finalizing your purchase.” when it returns to the guild wars site.

Same error with my card and was not using Paypal. Bank shows no activity. Guess I’ll wait to buy some gems.

Are you guys EU or US? (EU for me)

Thanks for the update Janson, but is there an actual tangible fix for this? I’ve tried several times over a twelve hour period and it’s getting boring. The error and my bank firmly put the issue at Anet/NCSoft’s end – and if the majority of other people can buy gems at this time, why can’t I?

Is there a lock on my account because of the number of attempts, or a limit on how many times you guys will try to collect payment for an account… ?

Thx for the update Jason. I’m still having trouble this morning… im on the EU server. It’s getting pretty annoying.

Kugath; contact support and provide the last 4 digits of the card number OR the paypal email address you’re using.

NCSoft/Anet have a system in place to prevent fraudulent use; multiple attempts can be seen as as an attempt to abuse your account and the system applies a suspension to the buying capabilities of your GW2 account.

I contacted support last night and within a couple of hours they’d sorted this.