Guild Wars 2

So 10 days ago I tried to purchase the Profane Armor skin from the gem store. I got deducted 500 gems, the Profane Armor shows up in my “Recent Transactions” sidebar, but I never got anything. I submitted a support ticket, and got an automated “we know items sometimes get delayed, please wait 72 hours” response. Waited 72 hours, nothing – updated the support ticket, and since then, have heard nothing.

Has anybody else had problems buying something off the gem store and it not arriving? If so did you get support to get it to you, and how long did it take? Or god forbid, am I misunderstanding and the armor skins don’t arrive in the mail like other gem store purchases do?

welcome to the problem. see other post on this forum and reddit, particularly the 9/19 tp outage post. its not looking good for getting our stuff back

Perhaps naively, I didn’t think my issue is related to the 9/19 outage, since the purchase was made earlier, 10 days ago (around the 13th) – not to mention it’s a gem store item instead of an item from the trading post. With gem store items there’s an infinite “supply” so to speak that doesn’t rely on moving an item from one player to another, but yeah, the backend may all be the same.

I’m not sure if the Profane Armor skin shows up in the mail but have you tried deleting your mail? I purchased some crafting boosters a week after release and thought I was SOL until I emptied out my mail and surprise surprise, it was there.

Fisting Kittens.5260:

I’m not sure if the Profane Armor skin shows up in the mail but have you tried deleting your mail? I purchased some crafting boosters a week after release and thought I was SOL until I emptied out my mail and surprise surprise, it was there.

Oh geez. It actually worked. I did not think mail being full was a problem because the mailbox says “9/10”. Thanks!