Guild Wars 2

I converted gold to gems and bought 1 total makeover kit but I did not receive the item. Or does it take time to deliver the item? thanks

You should immediately receive it in your mail.

Try the following and see if you an receive it.
1. Your mailbox may be full, empty it.
2. It may have been delayed, wait at least an hour before…
3. File ticket to customer support.

Thanks for the reply, Siam. I did not notice that my mail was full. xD