Not Able to buy gems

Not Able to buy gems

in Black Lion Trading Co

Posted by: Pixie.8420

Pixie.8420

For over a week now i have been trying to purchase Gems on both my debit card and Paypal. It always fails. Not to mention the fact that i am still waiting for funds to be put back in my account after my attempts were debited without receiving gems.

I’m getting more and more aggravated with this issue. Is anyone else experiencing the same?

Not Able to buy gems

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Posted by: Raylina.7538

Raylina.7538

I had a problem once where it would not let me buy gems. But it did not add a debit to my CC. If you haven’t yet, you should make a support account log in and send them a message about your problem. They took care of me in less then a day. No problems since.

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Posted by: Keziah.2653

Keziah.2653

For over a week now i have been trying to purchase Gems on both my debit card and Paypal. It always fails. Not to mention the fact that i am still waiting for funds to be put back in my account after my attempts were debited without receiving gems.

I’m getting more and more aggravated with this issue. Is anyone else experiencing the same?

Yes. My husband and I are having the exact same issue. We have been able to purchase gems using a credit card and/or paypal without issue — until this past week. My husband created a ticket about it Saturday and has yet to hear anything about it.

Kiz Nyx (Ele) | Kressida Nyx (Guar) | Phaedra Nyx (Mes) | Ylva Nyx (Ran) | Ghanima Nyx (Nec)
[GCI] Calamitous Intent | Sanctum of Rall

Not Able to buy gems

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Posted by: Pixie.8420

Pixie.8420

I created a ticket last week when it happened. They said they were having intermittent problems with the system and that my money would be back in my account within 3 days. Its been 7 so i sent another ticket, waiting for response now. Its nice to know that its not just happening to me. I need to fulfill my dye addiction lol

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Posted by: Pixie.8420

Pixie.8420

Speaking of a reply. I have one which says that because of the failures i received while the system was having problems my account went into “fraud protection” they have lifted the restrictions and i can now purchase gems again. Hope this helps any one else having issues

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Posted by: Brick Mantooth.9520

Brick Mantooth.9520

I feel like the biggest kitten in the world, having to open a ticket to ask them to let me give them money.

Mad world…

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Posted by: siliconlion.2509

siliconlion.2509

I have been having the same issue. I just want to give them my money and they are telling me my card is failing… I have money on the credit card, I called the bank and they told me that they haven’t placed a hold on it and that it has to be something with the game. Also, I noticed where my recent purchases are listed in the black lion home screen, there isn’t a gem price next to them like before last week. I have sent 3 in game bug reports and no one has responded… Is there anything else I can do?

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Posted by: poziix.7285

poziix.7285

Okay so it’s not just me then. Everything went fine then I got a message saying unable to purchase.

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Posted by: Urushiol.8210

Urushiol.8210

I have had interesting results trying to buy gems. My wife and I use the same credit card for all purchases. She can buy gems using our card, but I am unable to. I am, however, able to use PayPal to purchase gems (ironically, by debiting the same card). There are definitely some idiosyncrasies to the gem purchase system. But I have never had a card debited with no gems to show for the cash paid.

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Posted by: poziix.7285

poziix.7285

If you have the credit card info saved it will only allow you to use it, I think, 3 or 4 times in a month. If you don’t have it saved, you can use it as often as you want.

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Posted by: Reknarok.7582

Reknarok.7582

I’ve also been unable to buy gems. There is nothing wrong with my cards, they both have plenty of money in them, they both have not gone over any daily withdrawal limits or anything. I don’t know whether or not my cards have been debited, but if they have I will be pretty kitten kitten . Though, from what I’m getting on screen; it looks like I haven’t been debited.

I’ve sent in a ticket 2 days ago, no response. You’d think that they would be all over tickets about problems with giving them money. Every day this isn’t fixed, they lose money.

Anyway, I would like at least a response saying what the problem is and when it will be fixed, also whether or not people will be credited back their money if it has already been debited.

(edited by Reknarok.7582)

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Posted by: Lonewolf Kai.3682

Lonewolf Kai.3682

Same here. No purchase allowed. I wonder if it has something to do with having a different email addresses with my Paypal and my GW2 account.

“Be like water” – Bruce Lee