Guild Wars 2 Forum - Black Lion Trading Co

Not receiving item from Gem Store

Yesterday I bought a Quaggan Backpack, but I didn’t received it. But my Gem count did go down. So I paid for it, but didn’t get a mail with the item.
Does someone has an idee of what I might do now or why I didn’t received it?

Not receiving item from Gem Store

in Black Lion Trading Co

Posted by: Healix.5819

Healix.5819

If your in-game mail is full, you’ll need to delete all of them and check again.

Not receiving item from Gem Store

in Black Lion Trading Co

Posted by: CC Eva.6742

CC Eva.6742

Community Coordinator

Greetings to both of you.

Healix is right, GRuNT. Normally this issue has to do with the inbox being full or almost full so you only need to delete some messages (till your are with two or three left, for instance) and your items should arrive without any big deal. If this is not the case then proceed to contact our Customer Support team.

Thanks!