Not receiving item from Gem Store
If your in-game mail is full, you’ll need to delete all of them and check again.
Greetings to both of you.
Healix is right, GRuNT. Normally this issue has to do with the inbox being full or almost full so you only need to delete some messages (till your are with two or three left, for instance) and your items should arrive without any big deal. If this is not the case then proceed to contact our Customer Support team.