Guild Wars 2

Is this a new issue? I’ve opened a ticket with support.

I got an email confirmation for the transaction for 1600 gems, but I didn’t receive gems in the game.

They were doing some gem store maintenance earlier ~4 hours ago, not sure if they finished up or not.

“We’re taking down Gem Purchasing & Gem Redemption for maintenance, & will let you know when it is available again. Thanks for your patience!”