hi,
Today i decided to by 800 more gems and did as I usually do and pay it with my Paypal account, only this time I got an error saying that the payment was refused.
Tried it again and the same error appeared… so I used my credit card and bought them.
a couple of hours later i get a bunch of e-mails thanking me for my purchases so I came home, logged in and I had now 2400 gems… I never wanted to spend that kind of money, I’m married and have a little daughter, my wife is unemployed and we need the money… that’s why i very rarely buy gems…
Is there any way you could remove the 1600 gems from my account and refund the erroneous Paypal purchases?
See the support link at the top of the page? Click on it. On that page on the top right there’s a link called “Submit a request”. Click on that. Select account issue and fill in the form to the best of your ability, be clear as to what happened and hit submit. You should get an e-mail acknowledging the ticket submission within the hour if not immediately and you should get a proper reply within 3 days.
As a side note and for similar problems in the future, this should have been posted to the account board and not the BLTC board.
