Guild Wars 2

Im not sure where to put this, so move it if it needs moved. I received 4 items from the black lion trade post tonight that i did not order, 3 craft boosters and 1 bl chest key. I didnt order them and now theyre sitting in my email awaiting my taking them. The emails containing them all arrived one after the other in rapid succession. I didnt order them so i dont want them, is there any way to send them back? i dont know if gems were taken from my account to pay for them and dont remember how many gems i had in there. I would like to get those gems back if they were taken from my account. Maybe someone from support can help me out here. I have screenshots of the emails but I dont know if thats gonna help.

Same happened to me tonight.
I was playing as usual and out of nowhere got 4 emails for items from Black Lion Trading Co. It was 4 dye packs. I did not purchase anything in days from there.

Also, it deducted gems from my account matching the cost of 4 dye packs.

I just jumped on to find two deliveries for one (each delivery) celebration hat (which I did not order).
Thankfully, gems were not deducted from my account.

Just a thought, but did you guys (and anyone else experiencing this) lose money in one of the Trading Post crashes?

Clem.2963:

Just a thought, but did you guys (and anyone else experiencing this) lose money in one of the Trading Post crashes?

No, that didn’t happen to me.

I thought I was the only one who got this. I did try to order the mini-pet pack a few days ago, but since it didn’t push through, just didn’t think much of it again. And today I get mail from Anet with the mini-pets. Have sent them mail about this and hope to receive a response soon.

BeardedCoder.7358:

Clem.2963:

Just a thought, but did you guys (and anyone else experiencing this) lose money in one of the Trading Post crashes?

No, that didn’t happen to me.

Ah, ok. Thought it might have been some sort of compensation.

Guess it’s just another glitch.

So, I just got mail from Anet, basically telling me that the items are free, since it was a problem on their part. Yay.

Ooohhh, now I remember. In the first day of playing, I tried to get a cap cause they were free, but it didn’t work. I guess that’s where the came from.

Amazing, that was over a month ago.

i dont remember, im pretty sure i didnt experience any part of the trade broker crash stuff. And i dont remember trying to buy any items and it not working early after launch, its still puzzling to me where the items have came from. If they are the result of (read attachment from Heiijeil) then i dont know.. i guess it could be but I have not received such an email myself from arenanet.

the same thing happened to me,i have the mail full and it cost me 2500 gems.hoping to recive my gems back soon

i recived 19 crafting booster….

The same thing happened to me right now: I received 3 crafting boosters just after logging in, and was deducted 450 gems.

Same here received 4 mail with 5 keys in it…. i have not ordered. i did have to exchange my gem to gold fast to make it stop.

Heiijeil.8291:

So, I just got mail from Anet, basically telling me that the items are free, since it was a problem on their part. Yay.

same here but no Gem refund so its not free :P

I took it to mean that they will complete the transaction (take gem, give item) IF there are gems in your account. But in my case, since I had already spent the gems I was supposed to use for the mini-pets, they just gave it to me free.

Got sent 5 Mystic Forge Stones, odd…
It might be that items that arrived with a delay a while back were sent out again, just my two cents.

A question to ArenaNet officials: Shall we individually write support tickets for this issue, or will this be handled collectively?

Received some boosting items latnight aswell. I could have ordered them forever ago and just forgot but I will be upset if I was just now charged gems for these items. I didnt even think to check.

An answer from ArenaNet would be nice.

Edit: eerr looks like this was kind of answered…

So, I just got mail from Anet, basically telling me that the items are free, since it was a problem on their part. Yay.

I was charged gems. I keep track of them in notepad just incase something like this happens.

kathvely.3178:

Edit: eerr looks like this was kind of answered…

So, I just got mail from Anet, basically telling me that the items are free, since it was a problem on their part. Yay.

I think a lot of people answering in this thread were indeed charged gems, and not yet reimbursed.

The question is if we need to write to support about it, or if reimbursement will be automatic, like that reply by support might suggest.

i wrote to support ingame,i send them a question from this site,and i wrote here….maibe to have an answer we need to post on facebook…
Im not in hurry for the gem back(more than 30€) but would be nice to have an answer very very soon. I used real money to buy that,and now i feel like if they" stolen " my money sending me that booster