Just wanted to say thank you to Anet for processing my refund on my duplicate gem store skins so quickly. I posted a support ticket yesterday after we were told it was ok to do so, and I got a response the same night. I have not yet checked in game to make sure the gems have been refunded, but I have received an email telling me that is the case.
I was fully expecting having to wait days for a response due to the number of people I am sure will be writing in, and to have it handled so quickly and efficiently really impressed me.
Thank you very much.