Guild Wars 2

When i click on the black lion trading post all it does is continues to show is the balnk screen and the working symbol. Its been doing this for weeks. Ive tried repairing the client, checked my computers date and runnning it in admin. mode. Im really confused. If anyone has other suggestions plz help.

Assuming Windows, with the game not running:

First, delete the trading post’s cache folder. You can find it under one of the following folders. Search the folder for a folder whose name begins with “gw2cache”.

Generic: %localappdata%\temp
Vista/7: c:\users\your user name\appdata\local\temp\
XP: c:\documents and settings\your user name\localsettings\temp\

If you can’t find it, start GW2, open the trading post, press CTRL+SHIFT+ESC to bring up the task manager, click the processes tab and find awesomium_process.exe. Right click it and select open file location. You need to delete the data folder. Close the game first.

Next, open the command prompt. Start > Program > Accessories > Command Prompt, or search/run cmd. In the command prompt, type the following commands (right click the black window to paste):

ipconfig /flushdns
netsh winsock reset

Next, update the root certificates. You should already have this unless your computer hasn’t been updated in a very long time, in which case, you should fully run windows update.

http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe

Lastly, there are a few security programs that can interfere with the trading post. McAfee (I think is one of them) for example, can block the trading post even when disabled. If you know you’re running any programs that can interfere, such as antiviruses, firewalls or anything that can block internet traffic, add an exception for GW2 and awesomium_process.exe (you’ll have to start the game to create it). If you happen to use a proxy, this can also be the cause.

If it still fails and you want to get more advanced, download Fiddler. This program will allow you to see the request being made to the trading post. This will allow you to see if the connection is being made and what the response is. As a bonus, it will also fix certificate issues.

Tried everything above and am still having same problem. I even shut down anti- vi and firewall just to be sure. This is the craziest thing ever. Like i said a few weeks ago it was working fine. As far as fiddler goes i downloaded it but am sorta scared to use it since I’m unfamiliar with it.

The TP is pure kitten really. I don’t know why it runs differently from the rest of the game but it is so kittening bad.

The only suggestion I can offer is to reset the game. Mine will lock up frequently while I play and won’t show a thing, and I will have to close out the entire game, but i’m sure if you’ve tried to fix it that extensively then you already tried that.

To confirm, you deleted all folders whose name begins with gw2cache? The full name is something like gw2cache-{XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX}. The folder should have contained a data folder which contained a Cookies file and a cache folder. To verify you deleted the right one, find the folder by opening the file location of awesomium_process.exe using the task manager.

Simple connectivity test: Visit https://tradingpost-live.ncplatform.net/. The page should say invalid authorization. Make sure the website’s security certificate is valid, since any error will cause the trading post to fail in-game. If it’s not, manually install the certificate: http://www.startssl.com/certs/ca.cer. If it can’t connect at all, something is blocking your connection, which might be an ISP issue. If it can’t connect, try http://64.25.40.15/ which is the trading post’s IP address. The response should be a server error. If it can connect, you have a DNS error, if it can’t, you’re being blocked.

Installing Fiddler is quite simple. It will ask to install root certificates and windows will confirm it. This certificate is what allows Fiddler to see the data being sent over https connections.

To use Fiddler, simply run it and then try opening the trading post. The response should pop up in Fiddler. The first page requested is always the authentication. The response should look like this:

I’ve had problems with not being able to purchase items with gems and also not being able to sell my items. When I attempted to sell I just got the brown screen of death with a working indicator. I can solve it by logging out and then back in. This leads me to think it’s an authentication issue where you lose authentication within the store app. At any rate that works for me when it’s not working.

Same problem since two weeks. Nevertheless I tried everything (and it doesn’t work still), I’m wondering why in hell one should do some tricks with OS (especially when it was working before in the same environment) just to be able to trade with other players?

I have issues with it as well, suddenly tells me I need to upgrade to a full account and has all options greyed out.
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Some time later…clearing the cache seemed to fix it…or maybe it was coincidence…who can tell!

@lunawisp – Account server was having problems earlier.

@pirt – so you exited the game, hard reboot you system, found and deleted the gw2cache -[xxx…] folder and still cant get the TP to work?

That’s right, the only thing I didn’t try yet is to run the game on other machine.

I think the TP most likely runs in a separate process because there is only 1 TP. It is how the game separates it out from your current world (server).