Guild Wars 2

I’ve now used two different visa cards to try and purchase gems, and both have been rejected. All info was entered correctly both times. I submitted a ticket back on August 31st that was closed without any answer. I opened a new ticket yesterday and still haven’t received any reply let alone a solution as to why you can’t get your billing system to accept major credit cards that I have never had any issues using anywhere else online. So what DO I have to do to get this resolved? The lack of phone support is inexcusable, especially when you just ignore my tickets.

Same here.

I used my MasterCard directly in-game and through Paypal…no luck.

It worked before and today it was suddenly “Card Approved Failed”.

NOTE: I do have the funds on the account AND have not exceeded my 24-hr limit for my free checking account.

Still no reply from Anet. Shocking. Guess they don’t want my money.

Have you inquired with the issuing bank? A purchase in an online gaming store may trigger the card to be locked down until the bank can verify that the transaction is not fraudulent. If it is not usual behavior for your account this may be the issue.

I’m having the same issue. Bought gems and literally in that same hour I got “card approval failed.”

Now it COULD be my bank because I did buy 800 gems 4 times in a row but I dunno.

Everything else went through without a hitch.

Arenanet, please at least let us know if this is some sort of bug or something!