Guild Wars 2

Hey all,

For the first time in ages, I felt that the game is doing something I could support, so I bought gems, and went to purchase two sets of 5 black lion keys.

It turns out, since I was using the “recent purchase” tab, that I ended up purchasing 5 keys, and a character expansion slot. I figured this would be good for support to know (the exact problem I’m having), but I can’t find any way to view or edit my ticket. I replied to the auto-reply support sent, but there ought to be (I’d think) a way to update my initial ticket.

If this isn’t in the right forum, I apologise.

Thanks all,

Stale.

You can’t change the original ticket but you can add information to it from the auto reply (which had the ticket you sent) by replying to it like any regular email. Anytime you need to answer or add new information you hit reply and then type it in at the top.

Groovy – that’s all I needed to know. Thank you, Astral! I inadvertently have two e-mail sets going with them – hopefully whomever gets them figures out that they’re the same message, sent twice (wasn’t intentional when replying to the original. lack of sleep/coffee has made me sloppy, it seems).

Again, thanks dude!

ps. It would be nice if we could update our support tickets in a more forum-type system, instead of running it through e-mail and replies. I’ve figured out what I did, and just want to give them as complete a picture as possible. Ah well.

Groovy – will do that. I don’t want to create extra work for them.

Thank you again, Astral.

lol, now it looks like I’m talking to myself. Presume you deleted the message I was replying to above.

Np. Hope your problem is resolved in your favor.

Unless of course you were asking for mounts, dueling, gear progession, gear inspections, raids or open use of botts. ^^

lol, nope, not asking for any of the above. (I could see agitating for guild halls, build templates and new dungeons, but none of what you listed.)

Just need the inadvertently purchased character slot removed, gems refunded, and I will cheerily purchase the keys that I had intended to. (haven’t used the first 5 keys either, yet. Want everything on the account to be visible as it was when the oops occurred.)

Astral Projections.7320:

Np. Hope your problem is resolved in your favor.

Unless of course you were asking for mounts, dueling, gear progession, gear inspections, raids or open use of botts. ^^

mounted duel bots ftw

At least they were prompt. Not helpful, but prompt;

GM Vagrant (Guild Wars 2 Support)
Aug 01 10:45

Hello Dan,

Thank you for contacting the Guild Wars 2 Support Team.

Purchases from the Gem Store are seldom refundable, and in this case we are not able to provide a refund of your purchase. We encourage you to exercise care when conducting all your gem transactions.

I am sorry that we could not fulfill you request in this situation, but please let us know if you have any other questions we can address.

Regards,

GM Vagrant
Guild Wars 2 Support Team
http://support.guildwars2.com/

With that said, I guess I won’t be purchasing gems again.

I suppose the follow up question – I have one of each class, not interested in PvP, and can’t think of any use for a spare slot – anyone else have ideas?

Since apparently they can’t do a simple refund and remove it, I’m stuck with it. Bleh.

Make a character. Use one of the 20 level scrolls if you have one. Park it at a jumping puzzle. The Pirate one in Lion’s Arch has 4 items per opening rather then 2 or 3. If your char is level 20 to (I think) level 30, there is a chance per day of a silver doubloon worth 1 gold. Also good toward daily salvage, mats and luck.

You can use it for storage, an cheap extra 80 slots. If you need to visit the bank to take items out or put in, you can go to WvW and run to a crafting place and access your bank there. When you exit WvW from the WvW panel or by going to character select you will be back at the jumping puzzle.

Also good for dailies and monthly JP requirements.

For the JP, make your char a Mesmer. It will have portal and you can use that to port people to that chest. ^^

So mule, or JP cheat. Assuming I can be bothered to 1) level another character, and 2) get to the end of a JP. Might do.

Unfortunately, I’ll admit to being rather less than impressed with the company atm.

You don’t have any of the 20 level scrolls from a birthday gift yet?

If not, then there is the easy one in Southsun. You can go through the portal in LA and it only takes a couple of minutes to reach the chest.

Have a couple of the single level boosters, and a birthday booster. I used two of the scrolls previously, and tossed the rest out for storage room.

I did send a follow up e-mail, asking if it’s “can’t or won’t” which makes a difference. If it’s “can’t” remove a character slot and refund gems, that’s fine, I guess. If it’s “won’t” then I’ll likely go back to the position of flat out not financially supporting the game.

For now, the slot will sit, unless I need another mule.

Also, again, thank you Astral – you’re constantly posting in thread where people need help, and are amazingly supportive – far more use than the official support types. I’ve no clue how often people express gratitude, but I’ll happily be one.

You rock, dude! (or Dudette, possibly)

Keep being awesome, eh?

Stale

From the phrasing of other similar posts, it seems the answer is can not remove the extra slot from your account.

Another possibility is doing key runs. Making a character, running it thru the personal story till you get a key. http://www.youtube.com/watch?v=LCSdlhvdmyc
It takes a fair amount usually to get a ticket. Typically about 40 to 50 keys. However you get free bank accesses, revive orbs, trading post accesses, merchant accesses, boosters and other items as well as a ticket for a weapon skin for yourself or sell for about 100 gold. (If you get a ticket in 50 runs and sell it for 100 gold then that’s 2 gold for each 25 minutes or so key run. Not too shabby, and not adding in the gem value of the other items, about 200 or more gems worth each run).

And thank you. ^^
(Actually I find the extra character slots to be very useful. I have 2 mules parked at JPs and one slot for key runs)

Ha, wish I read that before I posted the similar question in Account Issues. If it’s that they cannot remove a character slot (really? honestly, they overlooked THAT in their programming? wow…) then I suppose there’s nothing I can do but wait till my annoyance lowers, and make a JP lurker.

I’m familiar with key farming, and generally can’t be bothered. My purchase of gems/keys was solely as a result of me wanting to support them for the improvement shown in the current LS setup. (Positive reinforcement on a small scale, eh?)

Again, you’re awesome!

Stale/Dan