Guild Wars 2

I bought a expansion bag for my bank but I didn’t get the item! it was a confirm purchase and its been deducted to my gem! I have deleted all my mail to some couple of my toon or even restart the game but no avail!

please help?

thanks

I would put in a ticket and search the bug/support forums for similar cases.

Good luck :/

It is not a physical item. It just unlocks it.