Guild Wars 2

I just logged in and my Harvesting stuff still says soulbound on use…am I doing something wrong? I just bought the jack in the box one, and I have had the Bone Pick in my bank. I have not used either one yet, but when I just hovered over them, they both said Soul bound on Use…

nevermind..I didnt realize I had to “exchange” them. All is good here now. And I just wanted to throw a thank you out to Anet for doing this. I know a lot of people spent tons of gems to get all the tools. I would have if I had them to spend. Just know, that in the middle of the complaints, there are those of us who appreciate this.

Hoping to get my gems back soon, I deleted it as per their instructions and sent a reply back =/ it’s been many hours.

Gaile mentioned that they expect to be swamped by requests for refunds, so give them some time. Possibly up to a week.

DarcShriek.5829:

Anet does something nice, and people complain. The forum is batting 1000.

It’s a very legitimate complaint. ANET should refund the gems as a courtesy to those who substantially invested in those tools. And that’s regardless of whether I think they were foolish to drop all those gems on all those tools when they were soul bound.

Failing that, allow them to be reset and sold on the AH.

But to devalue their investment then not compensate them… That’s a bit unfair.

Just confirming I got my refund. Might take a bit, but it was definitely honored. Thank you!

Arkard.3970:

Just confirming I got my refund. Might take a bit, but it was definitely honored. Thank you!

Did you get it for multiple tools? I was scared they would come up with a reason to not give it to me for all, so I only deleted one first.

What exactly are we supposed to do? Delete the “extra” ones and then submit a ticket? People mentioned “instructions” But I don’t see them here. Thanks in advance.

Check your spam folder, I just found the email there.

Here is a short (translated) instruction:

1. You have to delete the additional items. Only Soulbound items are allowed (which is weird imo if you already traded them for Account Bound ones. Still waiting for an official reply here).

2. Reply to this ticket so an employee can verify the deletion and send the gems.

Hope this helps.

Sort of makes sense to pay for only soulbound tools, no reason for a player to exchange more than one set for account bound.

Blackhat.4016:

Check your spam folder, I just found the email there.

Here is a short (translated) instruction:

1. You have to delete the additional items. Only Soulbound items are allowed (which is weird imo if you already traded them for Account Bound ones. Still waiting for an official reply here).

2. Reply to this ticket so an employee can verify the deletion and send the gems.

Hope this helps.

I had trouble understanding the Only soulbound items part as well. But now I understand (hopefully) it means that if you bought the 1000 gem version that exists now, they are not giving refunds for those ones

WhiteAndMilky.2514:

Arkard.3970:

Just confirming I got my refund. Might take a bit, but it was definitely honored. Thank you!

Did you get it for multiple tools? I was scared they would come up with a reason to not give it to me for all, so I only deleted one first.

Yes I got it for 6 tools.

Also, yeah the soulbound instructions were kinda confusing. Basically, I had already traded my soulbound unlimted tools for the account bound ones, deleted the extras I didn’t need, and that worked out fine.

Arkard.3970:

WhiteAndMilky.2514:

Arkard.3970:

Just confirming I got my refund. Might take a bit, but it was definitely honored. Thank you!

Did you get it for multiple tools? I was scared they would come up with a reason to not give it to me for all, so I only deleted one first.

Yes I got it for 6 tools.

Also, yeah the soulbound instructions were kinda confusing. Basically, I had already traded my soulbound unlimted tools for the account bound ones, deleted the extras I didn’t need, and that worked out fine.

I also traded all my soulbound unlimted tools for the account bound ones and wasn’t sure if I still get my gems after deleting the extra ones. Glad to hear that it still works.

Arkard.3970:

WhiteAndMilky.2514:

Arkard.3970:

Just confirming I got my refund. Might take a bit, but it was definitely honored. Thank you!

Did you get it for multiple tools? I was scared they would come up with a reason to not give it to me for all, so I only deleted one first.

Yes I got it for 6 tools.

Also, yeah the soulbound instructions were kinda confusing. Basically, I had already traded my soulbound unlimted tools for the account bound ones, deleted the extras I didn’t need, and that worked out fine.

Oh that’s good to hear. I was worried I might not get my gems back for having made them all account bound first. Still waiting to get my gems, but I guess I will go delete my other now as well.

i do wonder, why are ppl worried about something that only saves a ton of time?
if i buy allot of hair spray for different reasons and then i can exchange one for an all around hair spray do i expect a refund on the rest?
ofcouse not, you bought it, you were to impatient so deal with it.

i followed the instructions and deleted 21 of my tools but havent received a refund yet. i did this shortly after i created this thread but i gues due to weekends and a huge amount of requests like this one it could take abit longer like Gaile told us. The waiting is making me nervous now tho :p

sorudo.9054:

i do wonder, why are ppl worried about something that only saves a ton of time?
if i buy allot of hair spray for different reasons and then i can exchange one for an all around hair spray do i expect a refund on the rest?
ofcouse not, you bought it, you were to impatient so deal with it.

Considering that they never told us the tools would become account bound eventually, I have a hard time understanding how we were impatient. I can’t even bother to touch your hairspray example…. it’s too far removed from a rational thought.

I finally got a response, and they confirmed the correct amount of gems I was to recieve. They also told me that I would find that amount in my gem balance. But it still says 0 gem balance after multiple relogs.

I feel like I had something similar happen before and they had me do something to then display my proper amount of gems. But I don’t remember what it was. Did anyone else have this issue?

Delete some temp file somewhere, if I remember correctly… I only had that problem once, but relogging the next day showed the correct amount of gems for me.

i have 2 characters with 2 sets of harvesting tools.

We got them for commodity…..that is totally lost if you have to get to the bank to Exchange them.

I know it because i also have a single copper feed salvage thingy….
And i’d like to have another despite being account bound…..

I guess that having them account bound won t change anything for me…

LadyRhonwyn.2501:

Delete some temp file somewhere, if I remember correctly… I only had that problem once, but relogging the next day showed the correct amount of gems for me.

I’ll check again tomorrow after work. Thanks for the tip.

LordByron.8369:

i have 2 characters with 2 sets of harvesting tools.

We got them for commodity…..that is totally lost if you have to get to the bank to Exchange them.

I know it because i also have a single copper feed salvage thingy….
And i’d like to have another despite being account bound…..

I guess that having them account bound won t change anything for me…

It does change things for someone like me though. Since I get in character “moods” and I will play one character straight for a while, then switch to another one.

WhiteAndMilky.2514:

LordByron.8369:

i have 2 characters with 2 sets of harvesting tools.

We got them for commodity…..that is totally lost if you have to get to the bank to Exchange them.

I know it because i also have a single copper feed salvage thingy….
And i’d like to have another despite being account bound…..

I guess that having them account bound won t change anything for me…

It does change things for someone like me though. Since I get in character “moods” and I will play one character straight for a while, then switch to another one.

Me too, except I don’t stick with one character… I usually play three or four. That’s why I bought 3 sets originally, and started on the fourth. And, because I’m silly, I’ll probably buy new sets too (just to have them!). But I do like them to be accountbound as I can now move the bone pick and clown to my necro (who had an original set) as I find it more fitting for her!

My ticket number is #71884, I was asked by support to delete the mining tools which I wanted credit for, I immediately deleted them and replied to support, now I got a message back telling me that they could not confirm my deletion, could it be because I deleted the tools after they were converted to account bound and the ID number changed? I replied back with the date and approximate time, as well as the time zone that I am in, so I hope that they find them okay.

Just confirming I got my refund.

As always, the support team has been flawless

Just deleted my soulbound set and replied to email.

I hope I dont live to regret this else thats £24 down the swanny.

Havnt got the problem that you guys have, but with Anet refunding your gems, that is brilliant customer service! well done Anet:) love you guys

Miss Pink Floyd.9730:

My ticket number is #71884, I was asked by support to delete the mining tools which I wanted credit for, I immediately deleted them and replied to support, now I got a message back telling me that they could not confirm my deletion, could it be because I deleted the tools after they were converted to account bound and the ID number changed? I replied back with the date and approximate time, as well as the time zone that I am in, so I hope that they find them okay.

Don’t worry, this same thing happened to me but they got around to refunding my gems earlier today.

i have had my gems refunded to me. i’d like to thank support for this AWESOME support thanks Anet!

i keep forgetting to do this. thanks again for this, ANet. : ))

I got 1 bone pick and 1 molten pick… the ticket response said only duplicates. Does anyone have any experience with this? since i really don’t need one of them anymore.

I received a refund for 1 extra gathering tool too. Thanks, ANet!

No answer from the support since 3 days. :/

Guess I will wait another week since I don’t have the time to play anyway.

Got 800 gems refund like 1 hour after deleting the tool and emailing, nice.
Also i had 1 bone pick and 1 molten pick, both account bound, wasn´t a problem.

Will we still get a refund if we bought our gems with gold instead of real money? What section does the ticket go under?

The Pied Piper.9827:

Will we still get a refund if we bought our gems with gold instead of real money? What section does the ticket go under?

Yes and I’m not sure. I used “In-Game Issue” and it worked just fine.

Just got an answer too. Hope to get my gems soon!

So how do I do this? I have to exchange them? I have an extra pick I wouldn’t mind getting refunded. I also had a sickle on a toon I ended up deleting, but I’m guessing that one is just gone. Since mine still say souldbound I just need to figure out what to do before opening the ticket.

Woljnir.7810:

So how do I do this? I have to exchange them? I have an extra pick I wouldn’t mind getting refunded. I also had a sickle on a toon I ended up deleting, but I’m guessing that one is just gone. Since mine still say souldbound I just need to figure out what to do before opening the ticket.

1.- Open a ticket
2.- Wait for response
3.- Delete the unwanted tool(s) as indicated in the mail
4.- Reply the mail specifying the tools that you have destroyed
5.- Wait for them to verify and refund your gems