Guild Wars 2

I made this same post in the support forum and it has yet to get a response. But i wanted to put it here as well as a Buyer Beware warning.

So i am pretty disappointed right now. I just purchased a Box of Berserker’s Draconic Armor http://www.guildhead.com/recipe/1091601/box-of-berserkers-draconic-armor for 16 gold 99 silver 99 copper.
When i double clicked on it and opened the armor you can imagine my dismay when the armor that appeared was the Berserker’s Gladiator Armor…here is a link to the chest peice http://www.guildhead.com/recipe/704201/berserkers-gladiator-chestplate .
So basically i bought a box that was supposed to contain a full set of exotics and what i received was a full set of rares. Now…i double and triple checked that i purchased the right thing and I have verified i purchased the appropriate box. When i told my guild they all chuckled and said that this has been a known bug. They also said that I was screwed because a GM would not restore anything. Now, if this is the case I can say I am not to happy right now. That 17g represented liquidation of every mat that I had ground out since the release of the game. Furthermore, if this is true that they won’t fix this issue is it really fair considering if i had used gems purchased with real money to get the gold then I would kind of feel like i was defrauded.
Is this true…will a GM refuse to fix this issue? Im really hoping that Im not out 17g now. For now i am leaving the armor unequipped in my inventory in the hopes that this can be resolved.

i believe it happened to this guy as well
https://forum-en.gw2archive.eu/forum/game/crafting/Box-of-Berserker-s-Draconic-Armor/first#post102108